Business ProfileforKMA Electric and Heating & Cooling

I initially hired kma because of low air flow with our air conditioner. They came out, the inspector did not check outside but said we needed a new ac unit and furnace. The sales man Roberto sold us the system for 15 thousand. When it was installed, the installer said he didn’t know why we needed it, the lines were kinked. He said he’d fix the lines but he didn’t. The air flow was still bad so I called and a tech came out and adjusted the fan but never went outside even when I explained the lines. He left. It still wasn’t working so I called again. Tech came out, adjusted fans but this time said the ducts were crushed. Didn’t fix them. He left and I called again. The general manager said he’d send him back out and instead sent the sales man Roberto. Roberto walked in, said “it’s working” though it was 69 degrees out so of course it wouldn’t be hot in the house. He called me a liar and then told me the techs were idiots and out to sabotage the company. After getting angry with me for asking him to check the ducts to see if they were crushed, I asked him to leave, I called again and the owner will not talk to me or call back. I’m in debt the money spent on this air conditioner that wasn’t needed and doesn’t work correctly. I’ve lost time with my family dealing with waiting on techs to not fix the issue. I’ve missed time at work to be available for the techs. They won’t fix it and they won’t help further. I want a refund and let out of the contract.