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          Find a Location

          National Automotive Experts/ NAE/NWAN ( A Portfolio Company) has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

              8370 Dow Cir #100 Strongsville, OH 44136-1778

              BBB Accredited Business

            • National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

              14955 W Sprague Rd STE 200 Strongsville, OH 44136-1799

              BBB Accredited Business

            • National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

              PO Box 30308 Cleveland, OH 44130

              BBB Accredited Business

            Business ProfileNational Automotive Experts/ NAE/NWAN ( A Portfolio Company)

            Auto Service Contract Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            8370 Dow Cir #100

            Strongsville, OH 44136-1778

            Visit Website
            (800) 810-8458

            Customer Reviews

            3.7/5

            Average of 109 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/28/2022

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            National Automotive Experts/ NAE/NWAN ( A Portfolio Company) has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

                8370 Dow Cir #100 Strongsville, OH 44136-1778

                BBB Accredited Business

              • National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

                14955 W Sprague Rd STE 200 Strongsville, OH 44136-1799

                BBB Accredited Business

              • National Automotive Experts/ NAE/NWAN ( A Portfolio Company)

                PO Box 30308 Cleveland, OH 44130

                BBB Accredited Business
              Location of This Business
              8370 Dow Cir #100, Strongsville, OH 44136-1778
              BBB File Opened:
              8/1/2007
              Years in Business:
              18
              Business Started:
              1/1/2006
              Date of New Ownership:
              6/30/2020
              Business Incorporated:
              5/12/2006
              Accredited Since:
              4/28/2022
              Type of Entity:
              Corporation
              Alternate Business Name
              • NAE/NWAN
              • National Warranty Administration Network, LLC
              • Warranty Forever
              Business Management
              • Ms. Maysoon Ben-Ghaly, Director of GAP & Protections Claims
              Contact Information

              Principal

              • Ms. Maysoon Ben-Ghaly, Director of GAP & Protections Claims
              Additional Contact Information

              Fax Numbers

              • (877) 262-2776
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/03/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Purchased a used truck with an extended warranty paid to have warranty transfered Warranty was 10 yr or 100,000 miles Truck was totalled out at 75000 miles previous owner only owned it for a year , I owned it less then a year , Company refuses to give me a partial refund says since it was transfered it can't b3 cancelled,does not state that in service contract
              Read More
              Read 25 More Complaints

              Customer Reviews

              109 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brooke W

              09/25/2024

              I have an extreme wrap coverage on my truck with a $100 deductible, a claim for repairing an air conditioning fan is being held up for review (6 days as I write this) because of the cost of the repair. This is a direct violation of the terms of agreement in the warranty I paid for. In the past I might have given them 5 stars for their ability to process my claims quickly. It makes no sense that it should take this long. I have researched my legal options but do not want to go that route. All I want is for my warranty contract to be honored. I see they reply to other complaints by indicating the coverage is laid out in the paperwork. Obviously I am frustrated with this company. I did speak to a couple people that at least appeared to want to help me, while others simply said my claim was in queue and waiting to be evaluated. It should not take this long for the dealership to hear back. The repair itself will take a full two days once they get the approval. I just want this company to honor their contracts as they point out in any of their rebuttals to poor feedback.

              National Automotive Experts/ NAE/NWAN ( A Portfolio Company) Response

              10/15/2024

              We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, Robert ****** ** *************
              Read 108 More Customer Reviews

              Local BBB

              BBB Serving Greater Cleveland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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