Business ProfileforDiplomaSender.Com

I've had to type this several different times because I keep having too many characters. So I'm just gonna sum it up diplomaSender is the only website that people from Pennsylvania can use in order to get their transcripts and/or Diploma. They refuse to allow you to speak to management. You can't get through to anybody through customer service on the phone. You have to go through chat. when you're going through chat The people don't want to listen to the actual problem that you're having. They just want to keep repeating themselves and say that you need to make another purchase. They keep making you feel like that. You're wrong when in fact I'm not wrong. I did download it like I was told to when I initially purchased my my documents my own transcripts OK and I did download it in its own file and then the following year i went to access it again and it said it was expired. I could no longer use it, so I've been contacting DiplomaSender for a couple years now trying to get this resolved. And maybe they can replace the document. Because that's not my fault. It's a diplomaSender problem. Not a me problem. Because I did. I downloaded it so I could hang on to that document and it was gone. They've cost me so many schools and jobs. I could have a degree by now but because of them, I dont I am a single mom. I have no money I can't pay $20 every time I need access to this so all I want them to do is replace my Transcript documents and I don't even ever remember getting my Diploma as it is so I would like a Diploma. I want my Diploma Certificate and I also. Want a new copy of my transcripts without me? Having to pay another $20 for it. Their customer service is terrible. How are they able to get away with it? Is the Better Business Bureau even doing an investigation? I wonder because it just doesn't seem like they are. I'm coming on and I'm constantly seeing. Reviews from so many people, but they keep doing the same things.