At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 62955 Boyd Acres Rd, Bend, OR 97701-8237
- BBB File Opened:
- 3/22/2004
- Years in Business:
- 12
- Business Started:
- 2/1/2012
- Business Started Locally:
- 2/20/2001
- Business Incorporated:
- 2/20/2001
- Accredited Since:
- 9/30/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 60
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 PM
- T:
- 8:00 AM - 6:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 6:00 PM
- F:
- 8:00 AM - 6:00 PM
- Sa:
- 10:00 AM - 4:00 PM
- Su:
- Closed
- Business Management
- Mr. Tyler R Kelly, Owner
- Mr. Ben Tuma, Member
- Ms. Katie Molby, Marketing Manager
- Mrs. Teresa Mikkelson, Accounting Assistant
- Mr. Sean Lakin, Operations Manager
- Contact Information
Principal
- Mr. Tyler R Kelly, Owner
- Ms. Katie Molby, Marketing Manager
Customer Contact
- Mr. Sean Lakin, Operations Manager
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
George and Sandee B
1 star05/12/2022
Beaver Coach Sales of Oregon LLC Response
03/13/2024
In instances where repairs are necessary our aim is to rectify deficiencies as quickly and efficiently as possible with authorization by both the customer and the manufacturer in accordance with manufacturer guidelines and applicable state laws and statutes.
In this situation as in any other we are obligated to participate in the resolution to the degree the manufacturer recommends as any post sale resolution within the warranty period is specific in nature and requires pre-authorization.
In some cases where repair components are required the delays in receiving them can be long and we understand this is an unavoidable inconvenience. In some cases the components are ordered and are broken or incorrect upon receipt.
There are a great many components and moving parts that all must act in concert to deliver a trouble free experience and at some point in the lifetime of the unit those components *** fail. In those cases we strive to remedy the failures as quickly as possible both for the owner and our own benefit as we have limited space to park units on a long term basis. Delaying this process benefits nobody.
This is in no way intended to compel you to return if it is not your wish to have your vehicle repaired at our facility. As unfortunate as that *** be, I understand your reluctance. I hope that you have found a facility that can meet your expectations.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.