ComplaintsforJohnson Mark LLC

• Initial Complaint

  08/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a bill with fingerhut and they sold my account to Mark ********************** llc these people have never called nor sent me a letter or anything. There name is not even listed on my credit statement. A server showed up at my door and told my daughter they need to see me or I need to call them in 2 days or I go to jail. When I got home I called the server they told me to go online to view my summons for court so I did just for me to see this company is suing me. So I googled them, created an account and paid 100 dollars to attempt to start paying. The server never showed back up so I didn't know if or when court was. I have tried calling them several times during business hours and I can never get anyone on the phone. My credit showed that I paid the 100 dollars but then I received a letter from the court that they were awarded a judgment plus court cost and now they charging interest cause the price keeps going up on my credit. I can pay in full but I will not do that until I can speak with *******. They never answer the phone. How do you sue ******* without a simple phone call or letter even a email would be good.

  Business response

  08/29/2023

  We received your complaint on 8/21/2023. Whenever a complaint is received, the account file is reviewed, the allegations are investigated, and corrective action, when needed, is taken. Depending on the nature of the allegations, the investigation may take anywhere from a few days to a couple of weeks.
  In your letter, you expressed dissatisfaction and stated I had a bill with fingerhut and they sold my account to **** ********************** llc these people have never called nor sent me a letter or anything. There name is not even listed on my credit statement. A server showed up at my door and told my daughter they need to see me or I need to call them in 2 days or I go to jail. When I got home I called the server they told me to go online to view my summons for court so I did just for me to see this company is suing me. So I googled them, created an account and paid 100 dollars to attempt to start paying. The server never showed back up so I didn't know if or when court was. I have tried calling them several times during business hours and I can never get anyone on the phone. My credit showed that I paid the 100 dollars but then I received a letter from the court that they were awarded a judgment plus court cost and now they charging interest cause the price keeps going up on my credit. I can pay in full but I will not do that until I can speak with *******. They never answer the phone. How do you sue ******* without a simple phone call or letter even a email would be good.
  Based upon our investigation ******************************* account was placed with our law firm on 2/16/2023 by LVNV Funding LLC. Johnson Mark LLC sent a demand letter to *************************** on 02/20/2023. Due to no response from ***************************, the attorney with the law firm Johnson Mark LLC reviewed the account and approved the filing of a lawsuit on 4/3/2023. Subsequently the summons and complaint in the lawsuit was filed with the court on 4/6/2023. The lawsuit case number is JC2-23-281.
  The process server attempted to serve *************************** on 4/13/2023 and noted: I spoke with an individual who indicated they were the subject's daughter and they stated subject resides but not available at this time. The individual appeared to be a female contact. Per daughter, defendant is usually home after **** hours. The process server attempted again on 4/17/2023, 4/20/2023, and 4/22/2023 without anyone answering the door. On 4/28/2023 the process server served the Citation, Petition, and Order ***************************** by securely affixing the copies of such to the front entrance at ****************************************************************
  Due to no response from ***************************, Default Judgment was approved to be filed with the court on 5/30/2023. The court granted default judgment on 6/6/2023. Post judgment discovery was sent to *************************** on 6/27/2023, which was not answered. On 8/7/2023, the court granted an Order
  Appointing Receiver. *************************** made a single $100.00 payment on 5/29/2023, but no other payments have been made to the account.

• Initial Complaint

  08/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  *** received paperwork saying i owe money for a credit card which i dont know how i can owe them when my account just started this year with that credit card company im not past due and I currently this year received that credit card. Second of all im a ******* war veteran and the law suit says im not military so two things this lawyer has gotten wrong 1 i have this credit card and currently dont owe them anything dont believe me i have proof second i am a military veteran so if this does not get resolved i will countersue for false information and for all of this harassment ive been receiving.

  Business response

  08/14/2023

  We received your complaint on 8/10/2023. Whenever a complaint is received, the account file is reviewed, the allegations are investigated, and corrective action, when needed, is taken. Depending on the nature of the allegations, the investigation may take anywhere from a few days to a couple of weeks.
  In the complaint, ***************************** expressed dissatisfaction you received paperwork saying I owe money for a credit card which I dont know how I can owe them when my account just started this year with that credit card company Im not past due and I currently this year received that credit card. Second of all Im a ******* war veteran and the law suit says Im not military so two things this lawyer has gotten wrong 1 I have this credit card and currently dont owe them anything dont believe me I have proof second I am a military veteran so if this does not get resolved I will countersue for false information and for all of this harassment Ive been receiving.
  Based upon our investigation ********************************* account was originally opened on 11/30/2019 with last payment made on 8/3/2020 and charged off on 3/14/2021.
  ********************************* account was placed with our law firm on 12/15/2022 by LVNV Funding LLC. Johnson Mark LLC sent a demand letter to ***************************** on 12/19/2022. Due to no response from *****************************, the attorney with the law firm Johnson Mark LLC reviewed the account and approved the filing of a lawsuit on 01/30/2023.
  Subsequently the summons and complaint in the lawsuit was filed with the court on 02/08/2023. The lawsuit case number is CC2023-026867RC. The lawsuit was served on 5/29/2023 by Post and Mail. Default and Default Judgment have been filed with the court.
  Additionally, the lawsuit states that ***************************** is not currently actively serving in the military which is supported by the records from the ********** of ************** do apologize for any inconvenience you have experienced. If you have any further questions or would like to resolve this matter, please contact our office at **************.
  Sincerely,
  JOHNSON MARK LLC

  Customer response

  08/14/2023

   
  Complaint: 20448856
  
  I am rejecting this response because: i will be contacting credit one to get proof when i started my credit with them which is this year 2023 second i will be countersuing for false allegations if this doesnt get resolved on your companys end very confident i cant countersue because i have proof of when i got my credit card which was the beginning of this year very confident it will get resolved by the company or by me having to countersue for false allegations.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 7/8/23 I pulled my free annual credit report and found a collection account on there so reached out to pay it off. when I contacted this creditor they advised that the debt now sat with Johnson Mark LLC. i called Johnson Mark but they were closed for the weekend. I called first thing Monday morning and asked about options to resolve this account. I was told that it was already in a court status (news to me) that service attempts had been made (interesting since I work from home and rarely leave) and that payment needed to be paid in full immediately to avoid additional court costs. I agreed to pay a specified amount on a credit card with the remaining balance on my debit card. I was told this was sent to an accounting team for processing and should be updated by Wednesday. A couple hours later I noticed my checking account was overdrawn and that they charged what was authorized on the credit card to my debit card causing me to have a negative balance and never made any charges to my credit card so they still show I owe and would have an open court case. When calling, the wait times for a person are ridiculously long then they play a blame game transferring me around ultimately to a voicemail. This is fraud, they were NOT authorized to charge this amount to this card! Additionally, they have done nothing to rectify the situation that will ultimately result in me incurring fees!

  Business response

  07/11/2023

  See attached response

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Unfair collection practices scam

  Business response

  07/11/2023

  See attached response

• Initial Complaint

  03/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had a garnishment from my wages in 04/22 and had to ask my HR what it was for. They were the ones who provided me with the Writ of Garnishment as I was totally unaware that any court action ever took place because I was never served. So, they obviously lied to the court about service. I checked court records after the garnishment and found that $2019.75 was awarded. My checks were garnished for this entire amount in 04/22, 06/22 and 07/22. They then sent another Writ of Garnishment to my employer on 08/25/2022 saying I owed an additional $1,251.66 under the same court case number. Again, my HR had to contact me to let me know they had received an additional Writ of Garnishment from this "law firm." I checked the court record again and did not see that an addition $1,251.66 was awarded. I informed my HR of this and they did not proceed with the garnishment. Earlier this month 03/23, my HR contacted me again and stated they received another Writ of Garnishment under the same court case number as before for $1,251.66. I called ********************************* at Johnson Mark on 03/03/23 because that is who sent the Writ of Garnishment to HR. I got his voicemail and left a voicemail requesting a return call to let me know what this additional amount was. I never received a return call. When I didn't receive a return phone call, I emailed the law firm on 03/07/23 and CC'd ********************************* requesting that they explain what this additional amount was for. I CC'd my HR representative on that email, also. It is now 03/13/23 and I have yet to receive a response from anyone at that law firm nor has anyone from that firm contacted my HR representative about this. I also found an address for ********************************* in ***********, but the address for ********************************* on the Writ of Garnishment is an address in ************, **. I'm not sure what kind of scam this "law firm" is trying to pull on me, but if this is not resolved soon I'll be hiring an attorney of my own.

  Business response

  03/22/2023

  See  attached response

  Customer response

  03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I don't understand why it took a complaint to the BBB to get a response from them after I called and emailed them twice now.  I will forward their response to my HR representative for him to check into why they did not receive the entire amount that was garnished from my paychecks.  I want to reiterate that I have never received any mail or any other form of communication that was sent to me from their office as they claim.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is a scam. I received a writ of garnishment from them on a debt I don't even owe. I looked up the case # they gave and it does not exist, nor do I have any judgements against me, according to court records. I also did a public search of this company and they have countless complaints on how they s**** people over all the time for debts they do not owe. Please look into this company.

  Business response

  11/10/2022

  See attached response

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My account was paid off 2 weeks ago, when they still garnished what I owed. They garnished yet another check, when my account has been paid off for 2 weeks now! I have called them a few times and I just get the same generated response. Unprofessional especially coming from a so called "law" firm.

  Business response

  08/30/2022

  See attached response

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called this law office (Johnson Mark LLC) to work out a payment plan versus garnishment and they absolutely refused to help me. I wasn't even aware of this garnishment happening until the money came out of my work check, as far as I knew this bill had been paid because the Company that hired said law firm had stopped taking the payments out of my account. This garnishment puts a severe hardship on me and my family. We are currently homeless and have been for 9 months now. I am having a difficult time paying my bills because of the cost of motels.I know from being garnished once before that it can be stopped and a payment arrangement made but Johnson Mark LLC wont even entertain the idea.

  Business response

  08/18/2022

  See attached response

• Initial Complaint

  04/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My Fiancee ******************* and I were paying off a debt that went to collections. I payed online using my routing number and account information to pay it in full on 3/14/2022. Got a letter 3 days later claiming insufficient funds. This was untrue. They never even tried to take it out of the account. My fiancee called them to ask about it and they said I couldn't pay the debt. He informed them that we were engaged and that there was no reason i couldn't pay it from my account.. they finally agreed.. So I tried again. This time, I had to make 2 partial payments to pay it off as it would not let me put in the full payment amount. Again it said the amount was unpaid. So, I called and made the full payment over the phone. Then, the next day they took out the 2 partial payments which satisfied the debt. Imagine my surprise when the full payoff amount was pending again to come out of my account on 3/28/2022! I immediately called my bank who said they couldn't stop it, but I would get a non-sufficient funds charge to my account. They suggested I call the company which I did immediately. I was told they would work on getting in reversed and that if I incurred a charge for *** to send in the information by email at ********************* which I did. Got an automated response saying to call them. I still have yet to hear from them or to receive my $30 *** funds charge returned to my account. Needless to say, this has been a nightmare dealing with them and I want my money back. I am a reasonable individual, but feel they need to be called to task for their unprofessional and difficulty of the payoff process!! Thank you for your time. I have attached screenshot of my account on day of first payment attempt showing sufficient funds available and the day of the *** $30 charge. I have also included their letter claiming ***.

  Business response

  04/12/2022

  See attached response

  Customer response

  04/12/2022

   
  Complaint: 16976217
  
  I am rejecting this response because: i have proof the online payments went through and the *** fee was for the 2nd attempt!! These people are liars and dishonest. The lady I spoke to on the phone even confirmed it!! Check their company phone call records from that day it was recorded!!I have attached BOTH transactions!! Please check the dates from my account screenshot that there were more than sufficient funds to cover it. Please hold these people accountable!!*********************** (previously ********)
  
  Sincerely,
  
  ***************************

  Business response

  04/14/2022

  Firm has provided a response attached

  Customer response

  04/19/2022

   
  Complaint: 16976217
  
  I am rejecting this response because: Again that is a lie that they did not know of the online payment attempt because I told them on the phone when I called to make the payment on the phone.  The balance was still showing and so I called to find out what was wrong.  I am disgusted by the blatant lies this company spews.  They say that the phone call was recorded, so listen to the recording and that will prove me right.  I also was told on the recorded phone call from 3/28/2022 that they would reimburse the *** if I incurred them!! I asked what action I would need to take if I incurred them in order to get the reimbursement from them and she gave me the ********************* email and stated I just need to send proof which I did that same day!! I received an automated response to this email telling me to call them.  The last time I called and tried to get some answers, the lady told me she would transfer me to someone who could help me, then hung up on me. I am very disappointed at their blatant disregard for the truth and they need to be reprimanded for their despicable behavior. I will pursue this until I get resolution to this problem.  
  
  Sincerely,
  
  *********************** (********)

  Business response

  04/22/2022

  Firm has already provided the attached response

  Customer response

  04/26/2022

   
  Complaint: 16976217
  
  I am rejecting this response because: They are just sending the same letter over and over.  This is ridiculous!! They owe me the $30 NSF for trying to collect twice! I have provided adequate evidence to disprove their response.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩