Business ProfileforBlueStar Cooking

Approximately eight years ago we bought one of the top-of-the-line blue star ranges that cost in excess of $13,000. After a couple of years, we began having a series of problems. The blue star representative needed to come out to our house a variety of times. We have been complaining about an excessive gas smell while using for years. It was determined by a third-party energy expert company that our unit produces over 1000 ppm, which is 775 ppm more than guidelines permit. We recently had the blue star rep out once again, who said after the service that our problem was rectified. After energy expert consultants retest the unit it is lower than the lethal 1000 ppm, but still double the state limits. Customer service is nearly impossible to get a hold of. The service rep, while a nice person has expressed that our particular unit was a new design back when we bought it, and since has been improved because of design flaws. My family and I have been breathing in excessive noxious gas for over eight years and we are supposed to except that there’s a “gonna be a little gas smell.” Every part has been replaced as it has been explained to me, and we still have this seriously dangerous health issue. The utility company has come out twice to confirm that we do not have a gas leak and it is in fact our blue star.