Business ProfileforAllied Car & Truck Rental, Inc.

On 8/1/2024 I was traveling to ***********. Book my car/ airline reservation and booked a car reservation for Route AKA allied car rental. I then checked to see if Route aka Allied had transportation to ******** where the car was from the Airport they said just call when you arrive no charge. After arriving at the airport I called a number of times the phone was busy all the time. Finally I asked someone and hop on the shuttle bus to get the car. I was very tired from traveling long hours just wanted to get to my destination. Waited on line and the agent was very rude and just throw the contract at me and asked for a credit card. I told him I had insurance and he said I could not use it. He said just Initial here and here. I ask for toll monitor and he said sign here and that monitors your tolls. Did not want to answer any questions just in a rush to get me out. I paid $161.96 plus tax for 6 days on priceline and then after returning the car they rush me out of the car and wanted my contract, I told him that was my copy and asked do I go in to solve and payment issues and he said that will be resolved in 7 days. The shuttle was leaving so I had no choice to get on to the airport. Never got a bill until disputed charges, then I was emailed the bill. I was charged for connection to airport energy fee, road assistants, to the airport and tire and wind charges $9.95 per day ,tolls $9.95 per day customer facility fee, State Tax, Municipal Tax, Airport conc rec fee. I have disputed my credit card and they have not acknowledged my complain. I got an email from **** ****** and asked to call her she works 10PM shift and when I called was disconnected a number of times. Told lady she works the night shift call her then. I email her and no respond very rude company.Mind you I travel one mile using the toll from ******** to ******* and back and I went to humacao back and forth once. I do not thing that is worth $59.70 you only pay for tolls used. Bad company.