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            Business ProfileKids First Dental

            Children Dentist

            Contact Information

            158 Waccamaw Medical Park Ct

            Conway, SC 29526-8965

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            Customer Reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            Business Details

            Location of This Business
            158 Waccamaw Medical Park Ct, Conway, SC 29526-8965
            BBB File Opened:
            11/12/2009
            Alternate Business Name
            • Waccamaw Pediatric Dental Care
            Additional Contact Information

            Phone Numbers

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            Customer Complaints

            2 Customer Complaints

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            Most Recent Customer Complaint

            04/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            My sons were seen for a cleaning on January 5th, 2024 and as I made their appointment for the next time I was told that the bill for services rendered was $318.20. I questioned it and was told that I had not met my deductible. On January 29, 2024, I received the Explanation of Benefits stating that the claim was filed and that $0 was owed to the provider. I called this business numerous times and every time I called it was like they didn't know about the issue and it was the first time being notified. After no resolution was given by phone calls I visited the office on March 4 and once again started at square one, again. Even though it took an hour, this time I completed a form that requested a refund and was told that I would get a paper check within 7-10 days. It's now April 3 and I have not received a check so I called the business and once again I was told that they would have to check on it and would get back to me tomorrow. I just want my $318.20 refunded.
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            BBB of Eastern Carolinas

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