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            Business ProfileThe Green Thumb

            Landscape Contractors

            Contact Information

            35 Dillion Rd.

            Hilton Head, SC 29926

            Visit Website
            (843) 715-2908

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            35 Dillion Rd., Hilton Head, SC 29926
            BBB File Opened:
            2/8/2016
            Years in Business:
            15
            Business Started:
            6/1/2009
            Business Started Locally:
            6/1/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 16605 for this business, issued by City of Hilton Head SC

            These agencies may include:

            City of Hilton Head SC

            One Town Center Court

            Hilton Head Island SC 29928

            (843) 341-4600

            https://www.hiltonheadislandsc.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Hilton Head Landscapes & Hardscapes, LLC
            Business Management
            • Mr. William Lynch, Owner
            • Ms. Donna Lynch, Office Manager
            Contact Information

            Principal

            • Mr. William Lynch, Owner

            Customer Contact

            • Ms. Donna Lynch, Office Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            To Whom it May ************ 2 year ago we paid >$550 to The Green Thumb for an orange tree for our garden. After caring for the tree as instructed, after 1 year the tree had not grown at all. At the beginning of the second year the tree started exhibiting dead branches. We informed The Green Thumb at least 20 x and asked for either a replacement tree or our money back. The Green Thumb than agreed to replace the tree this was about a year ago now and many many phone calls. *********************, our sales rep, explicitly stated ***** the owner agreed to replace the tree. Note we sent photos documenting the state of the tree. Since than, no action has been taken, no phone calls or emails responded to. So at this point, we have no orange tree and a loss of over $500. Again, we have phone several times and no responses from our phone calls. We have now given up trying to call The Green Thumb, but we do feel we should be refunded the money or given a replacement tree.We hope you could help us out with this issue.Sincerely,*************************** 4 ************** Hilton Head, ** ***** C: ************ E: *********************

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jennifer C

            05/22/2023

            I normally do not post or complain about my experience with businesses. But in short we spent a lot with The Green Thumb on the island. And recently went back to have plants replaced that we lost in the freeze. There was an extreme lack of communication in correct plants, and most of all scheduling. Which cost ** a lot of time and phone calls. One of the owners ***** did reach out finally, but ultimately showed a extreme lack of caring, and took no responsibility for all the miscommunication with everything, finally hanging up on me at the end of the conversation.We used Green Thumb for our landscaping, irrigation and used to love the company, but we will not be using them again. I personally was in the customer service industry for 28 yrs and when you make not one but several mistakes, you take responsibility and correct the situation.

            The Green Thumb Response

            05/23/2023

            This customer is upset that we did not give her a discount for the services provided. She reported that there were communication problems within our company for which we apologized even though we were not in agreement with her claim. After the apology she said she should be given a discount and when that was not given she started screaming and yelling to point where the conversation had to end.

            Customer Response

            05/23/2023

            After talking to many neighbors, The Green Thumb has had many complaints. As far as their response to my comments. All the problems we encountered in the eyes of ***** one of the owners were due to our actions. Never did I yell at her, but she did in fact hang up on me. Yes, if it was my company after a loss our original plant order, several miscommunications, as well as ** waiting 3 hrs for them to arrive, not receiving a phone call until, 1:00, from someone who stated he was never told what time the appointment was. We had to call several times to get things corrected, and go back to their business to pick out new plants. I would. do something for the customer. If she felt this was not something the company should do rather than yelling oh I see where this is going and hanging up, she could have simply said she did feel her company should do anything. Coming from the service industry for 28 yrs, I would have handled things differently. We do not complain very often but when a company makes multiple complaints they especially to a long time customer they should accept responsibility and do something to correct the situation.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Northeast Florida & The Southeast Atlantic

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