Business ProfileforAndrews Transportation Group

Took my Escalade in for regular transmission service maintenance in March 2023. They failed to refill reservoir properly. Caused failure of transmission, and even after being contacted by another dealer who had to replace the transmission, would admit no fault. Cost me 6,200.00 because of this. I then contacted president of company and never received a response, not even an apology for experience. They do not care about customer in my opinion. ***** ****** .

Thanks for reaching out. ***** ******  came in 2/22/23 for a transmission service on her 2015 ESV with 97,488 miles, and she went to ***** ****** ********* on 3/16/23 with 98,383 miles – almost 1,000 miles later. **** ******  said the team at ***** ****** ********* told her she was 1.5 gallons low of transmission fluid. Our Service Director, Katie C*****, spoke to her on the phone and let her know that call it is not reasonable to think a vehicle would have been able to drive more than a few miles without major shifting issues and grinding noises if it was this low on transmission fluid, much less drive 900+ miles. If she was truly that low on fluid it must have leaked out the day it was detected. Further, **** ****** called us on 2/27, several days after the initial transmission repair, to let us know her sunroof started leaking and she brough the car back for us to look at a water leak. The car returned on 2/28/23 at 97,762 miles and we replaced the GPS antenna. She had no shifting issues at this visit despite having driven 274 miles since the transmission service was completed. We did not hear from her again until she called on 3/20 to let us know that car was 1.5 gallons low on transmission fluid. Katie C***** did reach out to the leadership at ***** ****** ********* because the documentation **** ****** provided does not show any fluid billed out, and 6 quarts of fluid at $10/quart would always be documented on the RO. **** ****** wanted to clarify why their RO didn’t reflect any charges for the fluid they allegedly replaced and also why ***** ****** ********* don’t have notes for inspecting the vehicle for leaks. As we explained to **** ******, we don’t know what has happened to her vehicle, but if we had left it 1.5 gallons low on transmission fluid, it would have been evident immediately after the repair, and would certainly have been noticed on the next visit to our store 250+ miles later. Because it is implausible that we caused the damage to her transmission, we have not offered to pay for it. Please let me know if you have any questions. Nelson Andrews President Andrews Transportation Group