Business ProfileforEPB

Trying to resolve billing error with EPB for months. EPB mandates customers have streaming. Spoke with EPB 5 times prior to making switch to ensure monthly cost be roughly same. I asked for total monthly cost and they replied it would be $166. When tech came on 6/21/24 to install equipment he called EPB. I asked to verify total cost. His reply “It will be $166 and some change. You’re saving $10/month”. My 6/24 bill had incorrect charges, higher internet and ****. I then received additional bill for $50.72. I called EPB, girl said she would take care of billing error ($50.72). I asked about monthly charges. She transferred me to manager who said “Your question was misleading. Did you ask for TOTAL monthly cost, including tax”? I replied “Yes”. She put blame on me, I ended call. Service disconnected in July. I called EPB, girl apologized, reconnected service, said she would advise if there were billing issues. I never heard anything. In August, service disconnected AGAIN. I called EPB, woman I spoke with put me on hold, I was disconnected. She never called back. I called EPB and spoke with Tech Support, explained situation and asked if they could get message to someone to call me. I received call back from EPB and guy was extremely rude, said first girl didn’t call me back because “there’s no billing error”. I attempted to explain situation and was repeatedly interrupted. He was arrogant, accusing, condescending and had me in tears. Said service would be disconnected 9/10/24 if $50.72 wasn’t paid. 3/24 bill correct - $166.44 EPB notice stating bill would increase 4/1/24 4/24 bill correct - $176.72 5/24 bill correct - $176.72 (minus $11.40 for power outage 5/9 – 5/10/24) = $165.32 6/24 bill INCORRECT – billing error begins 7/24 bill increase – **** $121.99 to $128.52 8/24 bill increase – **** $121.99 to $125.99 From $166 to $187.24 is not “saving $10/month” plus billing error of $50.72. Bill keeps changing. This is price gouging.