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            Business ProfileShop Southern Belle

            Online Retailer

            Contact Information

            On File with BBB

            Hendersonville, TN 37075

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            On File with BBB, Hendersonville, TN 37075
            BBB File Opened:
            12/6/2021
            Business Management
            • Ms. Leah Pratt
            Contact Information

            Principal

            • Ms. Leah Pratt

            Customer Contact

            • Ms. Leah Pratt
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/30/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            5/2/2022 purchased 5 shirts for $106. Didn't receive till 6/10/2022. One shirt was wrong size. I tried emailing several times with no response. Messaged on ******** and ******. Nothing. Finally found owners private page and told her. She immediately blocked me and sent an email for me to return the shirt after several weeks passed. The worst customer service and takes too long to get items and they were wrong size. She still never made it right and never sent me the return packing info to this day. I am blocked everywhere so I can't even speak to her.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kandice S

            09/23/2022

            The exact same thing happened to my company as it did to ********** company. We placed an order on August 21st, 2022. Was given shipping and tracking info on September 19th and the out of nowhere it was gone. We had ordered through ********* so I had to dig but eventually found our order and it said canceled. So, I contacted Shop Southern Belle by messenger, since that is the ONLY way you can contact them. All I got back was "Hi! Your order was canceled" Well no kidding, how about a little explanation? Nothing. Rude and unprofessional! Do NOT waste your time! I would give them zero stars if I could!

            Shop Southern Belle Response

            09/26/2022

            We as a wholesale company reserve the right to deny business to another company if we do not feel like they meet our standards or will represent our company or devalue it. We accept and deny wholesale applications daily. If we do not think you are a good fit of representation for our brand, we reserve the right to deny an order. After reviewing your social media and having just a few interactions with this customer, we found it on our best interest to not move forward. We were met with a "duh". We do not work with pushy or unprofessionalism. Customer was given a reason as you have to provide a reason from the drop down menu when cancelling an order. You can't cancel an order without providing this as it won't let you. "Retailer is not a good fit for our brand" was chosen which is provided to them within the cancellation email. Again, we reserve the right as a wholesale company to deny an order if we don't think it is a good fit for our brand and this was provided upon cancellation. Also, I'm not sure what is being referenced by "**********" company as we've never worked with a "********** Company".
            Read 1 More Customer Review

            Local BBB

            BBB of Middle Tennessee

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