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            Business ProfileLuckyGunner.Com

            Ammunition
            BBB accredited business

            Contact Information

            448 N Cedar Bluff Rd # 201

            Knoxville, TN 37923-3612

            Get Directions
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            Email this Business
            (800) 317-9506

            Customer Reviews

            3.54/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/25/2010

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            LuckyGunner.Com offers Ammunition / reloading Components

            Business Details

            Location of This Business
            448 N Cedar Bluff Rd # 201, Knoxville, TN 37923-3612
            Email this Business
            BBB File Opened:
            1/25/2010
            Years in Business:
            15
            Business Started:
            12/1/2008
            Business Started Locally:
            12/1/2008
            Accredited Since:
            1/25/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Jake Felde, CEO
            Contact Information

            Principal

            • Mr. Jake Felde, CEO
            • Ms. Sarah Fowler, Director of Customer Serv

            Customer Contact

            • Mr. Jake Felde, CEO
            • Ms. Sarah Fowler, Director of Customer Serv
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/20/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I ordered from lucky gunner at aroubd 4 or 5 in the morning. They charged ne TWICE for the same order. The first time they asked for my ID and said it didnt match so I exited the site and restarted the ordering process iver thinking if they didnt match my if the order must nt have went through. Around 6 I get a txt mag from **** saying both orders had went through and its nothing they can do about it. It's definitely not my fault they charged me twice evn tho **** is making it seem as such. I simply wanted one of the charges removed since it was an error on yall part! This was my first time ordering and will be my last. I'm disputing one of the double charges off my credit card because clearly they're nt going to refund me due to their website and that id glitch. Go with another company. I have ZERO trust in this one
            Read More

            Customer Reviews

            13 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jamil Y

            10/04/2024

            I placed an order with Lucky Gunner on Sept.24, 2024 and for some reason after I created an account and after I uploaded a picture of My I.D. which should of been the first red flag, they sent my order to someone in that state with a totally different name and address. If the company is responsible for creating a shipping label and that item is shipped out with the incorrect name, address and state then they should be held accountable, not the carrier. The customer should not have to wait 30 days for an investigation for a small order under $100. That just seems petty to me.

            LuckyGunner.Com Response

            10/05/2024

            Good morning! I'm sorry for the issues with your order! I looked into it and it seems like once it got into FedEx's hands it got rerouted somehow to a different address. The label was correct when it left our facility, but sometimes the label can get damaged in transit and the carrier will sometimes reprint the wrong label. Unfortunately, we don't have control over the carriers and they do make mistakes sometimes (as do we). We started a trace on the order so we can retrieve it, but we haven't heard back from the carrier. I agree that we should have sent a replacement order immediately and I am sorry we did not do that. I went ahead and processed a replacement order that should go out to you on Monday via UPS. I will follow up with an email. We do require age verification on ammunition orders and if our system cannot verify your age with the DOB entered at checkout, then we require a photo ID to verify your age. That is why we asked for your ID. I appreciate you taking the time to reach out to us and I hope we can make this right for you! Keep a lookout for an email from me. Thanks!
            Read 12 More Customer Reviews

            Local BBB

            BBB of Greater East Tennessee

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