Business ProfileforAltiras Advisors, LLC

I've been using this company's service for the lasts few months. I got several calls from them offering me a cheaper card processing fee than the one I had with ******. There was a lady in charge of the calls who made several tries before I agreed. She would ask me why would I continue using ****** when they charge me a higher processing fee than the one they did. I told her that ****** might not be the cheapest company in the market, but it was one that I trusted. She offered to send me a card processing device that would work with my phone. She told me I could try it for free with no compromise and that she was very sure that I was going to change to their company as soon I start to notice the lower fees. I was very hesitant to change since it was a company I knew nothing about. One of the things that made me agreed to use their services was the fact that they had an A+ rating with the BBB. That gave me some trust. I asked the lady what would happen if I decided to leave. She told me that I could do it with no problem and that there would be no penalties, that I just had to let them know a month in advance. Because of low sales, I have decided to close my business. So I called the agent they put in charge of my business, whose name is Joe ******* to let him know. He told me to call another department and gave me their number. I called them and they told me that I had agreed to a 36 month contract and that I was going to have pay a penalty of $500 for leaving earlier. This is something very different from what the lady from the calls had said. I requested to speak back to her and they told me they have no idea who this lady was. I'm not willing to pay their $500 fee because that was not the agreement. The agreement was that I had to notify them a month in advance if I leave and I want them to respect it. After that I want end my business relationship with this company for good. My business name is ****** Kitchen and my Merchant # is XXXXXX