Business ProfileforFirst Texas Auto Credit
At-a-glance
Customer Complaints
4 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
- Location of This Business
- 3501 Olympus Blvd # 170, Coppell, TX 75019-6156
- BBB File Opened:
- 1/14/2015
- Years in Business:
- 12
- Business Started:
- 3/21/2012
- Business Started Locally:
- 3/21/2012
- Business Incorporated:
- 3/21/2012
- Accredited Since:
- 3/9/2015
- Type of Entity:
- Corporation
- Alternate Business Name
- First Texas Auto Credit, Inc.
- Related Businesses
- Hours of Operation
Primary
- M:
- 8:30 AM - 7:00 PM
- T:
- 8:30 AM - 7:00 PM
- W:
- 8:30 AM - 7:00 PM
- Th:
- 8:30 AM - 7:00 PM
- F:
- 8:30 AM - 7:00 PM
- Business Management
- Mr. Kevin A. Lawson, Managing Director
- Mr. Terry Rich, Vice President/Director
- Mr. William Terry RIch, Principal Owner
- Mr. Sam H Pack, President/Director
- Contact Information
Principal
- Mr. Kevin A. Lawson, Managing Director
- Mr. Terry Rich, Vice President/Director
- Mr. William Terry RIch, Principal Owner
- Mr. Tony E Pack, Director
Customer Contact
- Mr. Kevin A. Lawson, Managing Director
- Mr. Terry Rich, Vice President/Director
- Mr. William Terry RIch, Principal Owner
- Mr. Tony E Pack, Director
- Mr. Sam H Pack, President/Director
- Additional Contact Information
Fax Numbers
- (469) 637-0110Primary Fax
Phone Numbers
- (855) 389-2886Other Phone
Email Addresses
- Primary
- (469) 637-0110
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Unique S
1 star06/04/2024
First Texas Auto Credit Response
06/05/2024
**********************,
Were sorry you are upset about your vehicle being repossessed. When you came to the office on May 15, 2024, we explained you were past due April 10 and May 10, 2024,payments for $1,438.12 plus another $400 in fees to recover the vehicle for a total of $1,838.12. In addition, we explained that we gave you a two-month extension back in February 2024 for the February 10, 2024, and March 10, 2024, payments to help when you got behind in February 2024. At the time your vehicle was repossessed (May 15, 2024) you were two payments in arrears and you had not made a full payment since February 21, 2024. To assist you, we offered you a discount from the $1,838.12 that you were due to get your vehicle back to $1,500.00. You said you had no money at all to give us. We explained we will not return the vehicle unless you have $1,500 and proof of full coverage insurance. You again stated you had no money and wanted it back without paying anything.
As far as not notifying you, that is a false statement. When you went past due on April 10, 2024, we called you 14 times, sent you 8 text messages, and 3 emails. You failed to respond back to us on all these attempts. Below are screenshots with dates of all the text messages we sent you along with no responses. In addition, we gave you Justified Recoverys phone number so you could contact them to get your personal belongings.
Again, we are sorry you are upset that your vehicle was repossessed. However, after giving you a two-month deferral (Feb & Mar 2024), being past due two payments, no insurance coverage, no response from you so we could help, and then when it was picked up, you stating that you had no money at all to pay, we felt it was best not to give the vehicle back without payment and insurance coverage.
Sincerely,
***********************
General Manager
First Texas Auto Credit
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