Business ProfileforCheerleading Company

On September 7, 2024 at 7:22:49PM, I placed an order for a Red (you scroll down the tab to choose color) warm up suit.Shortly after, I got a generic credit card receipt, saying my order was placed.On Friday September 13, the package arrived. I opened the box, and to my surprise, they sent me Black, not red.I sent an email to customer service asking for a return label, as I already paid shipping, I am not paying double shipping for their mistake. They are telling me that it is my responsibility. So I have to pay double because you chose to send me the wrong color? That is absolutely asinine. I also have the generic credit card receipt, where conveniently, it doesn't list the color or size of the items I ordered. The customer service representative sent me a screenshot of the invoice that they mailed me, which is fine, that's what you sent AFTER the order was placed, with the items. That is not what was ordered, specifically color. As for size, I haven't opened the bags, because it says you can't return them at all if opened. I want my money back, or the color I ordered originally with a shipping label to mail this useless item back. My daughter's special olympics team colors are red, she can not wear black.