Business ProfileforA/C Rescue, Inc.

This company was assigned to me by American Home Shield on 8/21 because my downstairs AC unit was not cooling. They sent a tech on a Wednesday. When he arrived I could smell alcohol on him and he was slurring his words. I told him I wanted him to check the unit in the attic not just outside. He looked at the unit outside, returned in 5 minutes, and told me that there was a leak and I was down 4 pounds of freon. Of course terrible AHS only covers $10/lb so I had to cover the other $140/lb which was $560. I asked him again if he needed to go in the attic and he assured me that wasn't necessary because he fixed the leak on the unit outside. The next day, Thursday, I noticed the unit wasn't cooling again. I called AHS to have them send a tech out again. I reach out to another company to get another opinion on the issue. Both of my units were 18 years old so I knew I needed to replace them but I was trying to get through the summer first. Anyway the other company came out by 1 pm on Friday. They went in my attic and immediately noticed some white goop collecting at the bottom of the unit. The new tech said that AC Rescue basically sprayed leak stop outside and that was their "fix" which resulted in freon loss again less than 24 hours later. I called AHS to lodge a complaint. I waited two days for a call back and they basically said there's nothing they can do. I called AC Rescue to see what they would do. I spoke to someone named ****** who was rude and condescending and blamed me for not calling sooner. It's been 1 week since they were here and I didn't know their tech lied and didn't fix anything UNTIL the second company came and told me. I told her I wanted to speak with another manager or the owner she responded that she's the only manager. I then mentioned that it's funny that her name is mentioned in a lot of these terrible reviews and I understand why. She told me that if all I'm going to do is complain and leave bad reviews that she's not going to do anything.