Business ProfileforDTM Van Lines

My wife and I signed a contract with American Van Lines (AVL) to move us cross-country. One morning, my wife received a call from a mover for DTM Van Lines, saying that they would soon be on their way to our apartment to pick up our things. We had not been notified about who DTM was or when pickup would be. Our *** contact emailed in response that it had been decided last night that the pickup and delivery would be handled by *** and that *** would collect our balance on the delivery day. After pickup on August 29, DTM contacted me directly by phone to ask for $800 up front for expenses. This was not part of our contract or what we had been told by ***. We directed them to ***, and *** said that they would not proceed with the delivery without the payment, suggesting a delivery date more than three weeks in the future. Later, *** got back in touch with us and assured us that no payment was needed, and that *** had contacted the wrong customer by mistake. Over the following weeks, we continued to follow up regularly by phone with ***, but the estimated delivery date was repeatedly pushed back. Eventually, *** gave me ***'s contact information. After repeated contact, after 2.5 weeks, we still had not received any concrete guarantee about a delivery, and the date continued to be pushed back. On Sept. 16, I expressed concern to DTM that we were being retaliated against for not making the $800 payment up front, and mentioned that I would have to take further measures against them. The moving coordinator at *** became angry, yelling that I was "coming at him sideways," that he wouldn't take "this BS," and that "you or American Van Lines can come and get your ****." We received no further contact from *** after this communication. On Sept. 24, *** told us that they would now pick up our things from *** due to *** repeatedly not giving them a reliable delivery date. After we retained a lawyer, our items were delivered by *** over six weeks after the pickup date.