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            Business ProfileHome & Toys Store

            Toys

            Additional business information

            Additional Info:
            In January 2023, BBB Serving North Central Texas initiated an investigation into the marketplace practices of Home & Toys Store after consumer complaints and BBB Scam Tracker reports were received alleging that a product was purchased online before the 2022 holiday season and has not been delivered. Additionally, consumers allege that emails via the website contact us form go unanswered.

            The address used for the Home & Toys Store of 389 Jones Street, Dallas, TX 75212 is confirmed to not be a valid address. Furthermore, BBB is unable to find a business registration authorizing the Home & Toys Store to conduct business in the state of Texas.

            BBB requested the company's voluntary cooperation in addressing the complaints and Scam Tracker reports, as well as providing their affiliation with Harry Potter Shop and Gigi's All Naturals.
            The business was not responsive to the consumer complaints nor any of BBB's inquiries and the investigation was closed on March 2, 2023.

            Before placing an online order, check out a company online at BBB.org and consider these BBB Tips for shopping smart online: https://www.bbb.org/article/tips/14040-bbb-tip-smart-shopping-online
            See all additional business information

            Contact Information

            389 Jones St.

            Dallas, TX 75212

            Get Directions
            Visit Website
            (803) 305-0366

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            Location of This Business
            389 Jones St., Dallas, TX 75212
            BBB File Opened:
            1/3/2023
            Alternate Business Name
            • Toys Shop
            • Harry Potter Shop
            Contact Information

            Customer Contact

            • Complaint Handler
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/23/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered a sweater on may 19th 2023 still no sweater received as of June 16th. **************** is gaslighting me. No product received no help no refund!
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elizabeth W

            01/21/2024

            This website is a scam. I placed an order in November 2023. I received no delivery information, so I followed up on it by using their website's Contact Us messaging. I got no reply. I paid via PayPal, which flagged the invoice as suspicious, and they refunded me my money. It is now January **** and the *** appears to have been taken down.

            Local BBB

            BBB serving North Central Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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