Business ProfileforTaco Bueno

I placed an online oder for delivery at 234pm and when i dint receive it more than an hour later I contacted the store more than once and submitted a request for a cancel on a oder and refund request as well i submitted the request for each of them twice and i called the technician number it was given online multiple times afer about 5 min it tell u everyone is busy leave a message and nobody calls u back the online request never responded back and u call the store where the oder was went and the manager tells me he has no idea what or how to go about it and that he doesnt know why nobody came to get the oder when other oders have been picked up but not mine and tells me he doesnt know what to tell me or how to even cancel or have a refund done I submitted a request after the transaction was completed with the cc i used like i was informed to do i tried to cancel or stop payment the same day after trying and trying to get it resolved almost 8 and i was told they couldnt help until it completed so i waited and then i submitted after more than 24 hrs it was done i was told yesterday that my request for refund was denied and to contact taco Bueno email used was **************************** address is ******************************************************************* for the amount of 28.3 card used last 4 digits 5385