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Find a Location

Dave & Buster's has 55 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforDave & Buster's

    Restaurants
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    108 complaints closed in last 3 years

    43 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Dave & Buster's has 55 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2481 Manana Dr, Dallas, TX 75220-1203
      BBB File Opened:
      11/11/2003
      Years in Business:
      29
      Business Started:
      6/30/1995
      Alternate Business Name
      • Dave & Busters
      Business Management
      • Kristi Piere Allen, Customer Care Supervisor
      Contact Information

      Principal

      • Ashley Irby, Complaint Contact

      Customer Contact

      • Guest Relations Dept.
      • Ashley Irby, Complaint Contact
      • Mr. Marc Tricomi
      • Dot Webber, Customer Care Supervisor
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      108 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      16 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kay R

      1 star

      08/28/2024

      Today my 8 year old daughter and I recently visited the Dave & Buster's location in *********,Nv at approximately 5:50-6:00pm and unfortunately had an experience that left me feeling extremely disappointed and uneasy. After arriving and being seated, I waited over 30 minutes without any acknowledgment from my designated server. During this time, I observed this server attending to other tables multiple times at least 4-5 times each while I attempted to get her attention. Despite my efforts, I received no ***************** the only African American in the dining area, I found this troubling. I have never felt the need to bring up race in my experiences until now, but I feel compelled to do so given the circumstances. Another party of African Americans was later seated near me, and I observed the same server walk past our tables repeatedly without acknowledging us.Eventually, a gentleman who I believe was a supervisor kindly took my order and apologized for the delay. When our food finally arrived, I mentioned to another staff member that the server had never approached me, and I was given the excuse that she was "busy." However, considering the amount of attention given to other tables, this explanation was unsatisfactory.I have always valued Dave & Buster's as a place to relax and unwind, but this experience has left me feeling uncomfortable and overlooked. I hope this feedback will be taken seriously, and steps will be taken to ensure that all guests receive the level of service they deserve, regardless of their background.Thank you for your attention to this matter.

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