Business ProfileforWingstop Inc. (Corporate Office)

On September 5th placed an online order at this Location,had special requests on certain orders for my wings and fries be extra crispy well done! Upon arrival to pick up my order,I was told my order wasnt ready,had to wait an extra 15 min so I reminded them to make sure my order was cooked extra crispy well done and they said yes maam!! When my name was called for my order I checked to make sure it was made correctly,my wings were sitting in a bunch of liquid and very soggy,my fries were cold and not cooked correctly!! I brought it up to them and the manager came and told me I have to put in special requests because its extra cook time. I then showed him my receipt and told him I did request my order that way and he made a face!! I just took my order and told him thanks! When I got to my car my husband said to check order make sure everything was there.started looking through both bags and I was missing a large order of fries and voodoo fries. I gathered all the food and walked right back in to let them know I was missing food. They just looked at each other and started looking for the orders they forgot to add in my bad! I place all the food on the counter and ask them for my refund!! Manager( *******) lets me know the manager above him would have to process my refund since it was an online order & that I should receive it in 5-7 business days!!! 8 buisness days go by and no refund! I start making phone calls,spoke to an area manager( ******) told her about the situation and she said she would look into it and call me back! Never received a phone call!! Reach out to her again September 18th to let her know I still hadnt heard back from anyone and still no refund! She was completely rude to me, she was told situation had been handled and I told her obviously not because Im calling again! Told me nothing could be done for me & hung up!! My order was $71.39!! They wont refund me my money and I didnt keep the food!!!Everything is on their cameras!