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            Business ProfileUSA Prime Baseball LLC

            Sports

            Contact Information

            17440 Dallas Pkwy STE 116

            Dallas, TX 75287-7307

            Get Directions
            Visit Website
            (972) 975-9079

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 4:00 PM

            Customer Reviews

            4.11/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            17440 Dallas Pkwy STE 116, Dallas, TX 75287-7307
            BBB File Opened:
            7/28/2020
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 4:00 PM
            Business Management
            • Ryan Nelson, CEO
            • Melissa Anspaugh
            Contact Information

            Principal

            • Ryan Nelson, CEO

            Customer Contact

            • Ryan Nelson, CEO
            • Melissa Anspaugh
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I signed my son up for the Fall Showcase Travel Baseball season. We have played on the USA Prime Coastal baseball league for about a year. We have attending every game except for one game. I have paid a lot of money for my son to play with this organization. I might add that the coaching the first season was not good at all and many parents express this opinion. That is not the reason for my complaint though. After signing my son up for the fall season, I learned that my job was being eliminated. We simply are not able to afford travel ball this fall. The coach had stated in an email that he has 15 or 16 players on the fall team. More than enough players. I have already paid 2 of the 3 payments which total almost $900. When letting the organization know that unfortunately my son would not be able to play - they refused to refund my money. He didnt play any tournaments. I let USA Prime know that I would pay for the uniforms and hats we received but would like a refund on the rest. My son didnt attend any practices or games. Thank you.
            Read More
            Read 13 More Complaints

            Customer Reviews

            18 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Wendy D

            09/28/2024

            I am writing to express my dissatisfaction with the way the USA Prime 13U baseball team in ******************** was handled. My son was selected in the tryout for this season, and I paid the fees for enrollment and uniforms as required. However, the team never had enough players to complete, and after only three practices, the team was disbanded. I received a refund for the enrollment, but not for the uniform, which was never used. I find this unacceptable and unfair. I request a full refund for the uniform, as well as an explanation for why the team was formed without having enough players. I also expect an apology for the inconvenience and frustration that this situation caused to my son and me. I believe that this is the least that you can do to compensate for the poor management and communication of your organization. I hope that you will take this matter seriously and resolve it as soon as possible. Please reply to this email and let me know how you plan to address my complaint. Thank you for your attention and cooperation.

            USA Prime Baseball LLC Response

            09/30/2024

            Thank you for reaching out and expressing your concerns. We truly apologize for the inconvenience and frustration that you and your son experienced with the disbanding of the USA Prime 13U baseball team in ************, **. We understand how disappointing this situation must have been, and we take your feedback seriously.Regarding the uniform fee, we would be happy to issue a full refund for the uniform, as it was unused and unworn. To initiate the return process, we kindly ask that you send the uniform back to us. Please submit a ticket through the MySportsDriver Customer Support Chat, and our team will guide you through the steps to return the uniform. Once we receive it, we will process the refund and have the funds credited directly to your bank account.Additionally, we noted that on 9/19, you submitted a ticket to our support team, but we havent received a response from you after we inquired about how we could assist further. We are eager to resolve this matter for you and ensure your concerns are addressed. Thank you for bringing this matter to our attention, and we appreciate your cooperation in helping us resolve it.
            Read 17 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

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