Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Engineered Optical has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEngineered Optical

    Optometrist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    5225 Independence Pkwy, Suite 100, Frisco, TX 75035
    BBB File Opened:
    12/6/2018
    Years in Business:
    9
    Business Started:
    5/1/2015
    Business Management
    • Dr. Dennis Goldsberry, Owner
    Contact Information

    Principal

    • Dr. Dennis Goldsberry, Owner

    Customer Contact

    • Dr. Dennis Goldsberry, Owner
    Additional Contact Information

    Fax Numbers

    • (972) 432-5164
      Primary Fax

    Email Addresses

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Behrooz S.

    1 star

    12/15/2021

    Hi,

    Please, carefully read the timeline below. Pay special attention the statements following the *** at the very end.

    Before March 2021: Vision was fine.

    3-4-21: Woke up with lots of blood in the right eye. I called Dr. G*********'s office. They said: "Don't worry, it's nothing. No need to come in."

    3-5-21: Woke up with thousands of tiny floaters & a thick squiggly line. Immediately made an appointment with Dr. G*********.

    3-11-21: Dr. G********* said: "Eye is in perfect health, no inflammation. Although, there's a highly elevated chance of tears and detachment. I'm going to schedule your appointments very close to each other so that I can watch for tears."

    4-12-21: Dr. G********* Said: "Retina still looks very healthy. Nothing to worry about. No inflammation. Vision-wise you're seeing very well."

    4-30-21: Dr. G********* checked both eyes again for floaters and tears. Said: "both eye in excellent shape. No tears, no detachment. Just keep coming back so that I can watch for tears."

    5-5-21: (Five days later), A dark curtain appeared in the right eye. I immediately went back. Dr. G********* said: "You have a major retinal detachment, we must have missed a tear or two, but your LEFT EYE is in great shape."

    He told me to go to an specialist that he knows very well (Dr. R******). I told him that I Googled that specialist. He just started his business 2 years ago and he's very young. Alarmingly he, his office manager, a technician and an optician took turns telling me "NO, you absolutely have to see him only. He is very good. He is the only one who can do this surgery. Do not see anyone else." Remember that Dr. R****** is not in question here. He did his job.

    5-5-21: I immediately left Dr. G********* and saw his friend, Dr. R****** in 10 minutes (about a mile away). *** After 1/2 hour of seeing Dr. G*********, Dr. R****** said: "NO, Dr. G********* must have known about the MANY tears in the RIGHT eye at least 3 to 4 months ago." *** "ALSO, the LEFT eye has so many tears that I lost count. That one needs to be lasered immediately or you WILL get a detachment at any moment now."

    5-6: VITRECTOMY surgery on the RIGHT eye.

    5-7: LASER surgery on the LEFT eye.

    End of Aug.: Vitrectomy gas bubble in the right eye finally gone.

    11-18: CATARACT surgery because Vitrectomy causes cataracts (I'm only 57).

    In about a week: YAG surgery has to be done to finish the cataract surgery.

    Now: Need to wear 2 different glasses, but still can not see the computer screen. Vision is severely reduced, can not drive at night (halos, wavy lines and so on), can not work properly, can not do my several volunteer work any more, can not perform normal tasks, fell down many times, afraid to drive, chances of it happening again since detachment has happened once is very high now. I spent almost $12,000 and for ever have to spend more (aftermath of these surgeries).

    All of this could have definitely be avoided.

    *** Dr. G********* missed the tears initially. As he admits now, he didn't even bother to take ANY scans, no OCT, no photos, nothing!

    *** He could have easily detected the tears in BOTH eyes back in March. Lasered the tears in 5 minutes and none of the above would have happened.

    *** If he DID take scans and photos, where are they? Have they been destroyed?

    *** If he did NOT take scans, why not when he had a "high risk patient" who had to keep coming back for checkups?

    *** Look at how close he scheduled my appointments. That alone shows you that he knew I was at risk, but just didn't care.

    *** How could he not see the tears in the LEFT eye just 1/2 hour before Dr. R****** saw them?

    He must have done this to other patients. Most people don't realize it and just go on not thinking that HE was negligent and could have stopped their suffering.

    I have also contacted several other government agencies.

    Thank you.

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.