Business ProfileforThe CareMD
Current Alerts For This Business
1. Establish and maintain a positive track record in the marketplace.
1D. Maintain at least a B rating in all company-owned locations and its headquarters.
BBB files indicate that this business has a pattern of complaints concerning (a) poor customer service, (b) delays in providing prescriptions on a timely manner, and (c) delays in providing refunds based on advertised policy. On February 23, 2024 BBB submitted a written request to the company encouraging them to address the pattern of complaints.
As of February 28, 2024, the business has responded and agreed to take the following actions:
***Restructuring their customer service and email response system to ensure consumer inquiries are addressed in a timely manner;
***Optimizing their internal processes to streamline prescription fulfillment and ensure adherence to promised timelines. In cases where delays occur, the business states they will proactively communicate with customers to provide updates on their prescription status
and expedite the process whenever possible;
***Prioritizing the processing of refund requests the meet their advertised guarantees
BBB is currently monitoring the business to determine if the stated action plan successfully eliminates the noted pattern of complaints.
At-a-glance
Customer Complaints
80 complaints closed in last 3 years
43 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
- Location of This Business
- 10601 Clarence Dr STE 250, Frisco, TX 75033-3867
- BBB File Opened:
- 5/11/2022
- Years in Business:
- 3
- Business Started:
- 1/5/2021
- Business Started Locally:
- 1/5/2021
- Business Incorporated:
- 1/5/2021
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- The Care MD LLC
- Business Management
- Mr. Joseph Ereyi, Managing Member
- Mr. Marshall Harry, Managing Member
- Contact Information
Principal
- Mr. Joseph Ereyi, Managing Member
Customer Contact
- Mr. Joseph Ereyi, Managing Member
- Mr. Marshall Harry, Managing Member
- Additional Contact Information
Phone Numbers
- (713) 353-4159Other Phone
Email Addresses
- Primary
- (713) 353-4159
Customer Complaints
80 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Customer Reviews
193 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
BJ L
5 stars11/05/2024
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