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          Find a Location

          TXU Energy Retail Company, LLC has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileTXU Energy Retail Company, LLC

            Electric Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            6555 Sierra Dr

            Irving, TX 75039-2479

            Get Directions
            Visit Website
            (800) 242-9113

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            Customer Reviews

            1.09/5

            Average of 66 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            404 complaints closed in last 3 years

            133 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/15/2007

            Years in Business: 107

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            TXU Energy provides convenient, 24/7 customer service. We're here to help all of our customers. If you have a complaint, call us at 1-800-632-7366 (Mon-Fri 8 AM-5 PM) or email txuexec@txu.com and a Resolution Specialist will be happy to help you.

            Business Details

            This is a multi-location business.

            Find a Location

            TXU Energy Retail Company, LLC has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              6555 Sierra Dr, Irving, TX 75039-2479
              BBB File Opened:
              1/1/1932
              Years in Business:
              107
              Business Started:
              1/1/1917
              Business Started Locally:
              1/1/1917
              Date of New Ownership:
              10/1/2007
              Accredited Since:
              10/15/2007
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • TXU Energy
              Business Management
              • Mr. Jim Vermeulen, Manager
              Contact Information

              Principal

              • Mr. Scott Hudson, President

              Customer Contact

              • Mr. Jim Vermeulen, Manager
              • Mr. Scott Hudson, President
              Additional Contact Information

              Fax Numbers

              • (877) 304-2608
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              404 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/19/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              They keep increasing amount due *** tricked me into a monthly plan and 4 days later said I owe $410 Pd $139, They keep calling and harassing me
              Read More
              Read 403 More Complaints

              Customer Reviews

              66 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brian H

              11/07/2024

              US is producing more energy than ever, but prices and power outages over time are getting worse. Lost power for multiple days at a time with no compensation from ****** option to cancel plan or account online, but there are many options to renew. While canceling my account, they used my forwarding address to market a plan transfer to the new address: this is an privacy issue with user's personal data.

              TXU Energy Retail Company, LLC Response

              11/08/2024

              ***** - Your experience is important to us. Please email your account/contact info to ***************** and we will reach out to you.
              Read 65 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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