Business ProfileforKaty Honda

Hello: My name is Scoie *****. I purchased a 2015 White Honda Civic in 2018 from Honda in Katy, TX. Until recently, this has been the only auto mechanic shop that I have allowed to work on my car. Here is my story: On June 27, 2022, I purchased brand new spark plugs for my car. I was told that it would last for another 100K miles. On February 10, 2024, my car began to stutter/pull as I was driving home. I was able to drive it to Katy Honda. They paid for my Lyft ride home On February 12, 2024, I paid for an Uber to take me to work. This cost me $6.78. I called Honda Katy five times before someone called me back. The guy stated, “We couldn’t find a duplicate. Mam, you need to come pick up your car.” They refused to provide me with a Lyft. I got a ride from a co-worker. My car continued to stutter/jerk everytime I drove it. On February 28, 2024, I brought my car to Honda Tomball. Keep in mind that throughout this entire time my car couldn’t go over 40 miles per hour. The mechanic, Danny, showed me that those were the original spark plugs from 2015 and that those spark plugs had never been changed. Please note that Honda Katy said they “checked” my car and that nothing was wrong. I still have the original spark plugs in the picture in my possession. As a result of Katy Honda’s negligence and dishonesty, I had to pay a total of $571.47. Please see the evaluation notes below. The next day, I submitted my Katy Honda spark plugs receipt along with my complaint to Jose, the Advisor at Honda Tomball. He stated that he would forward my concerns to the Regional Manager. I called (twice) and texted (once) Jose, but never got a response. This is a sign of poor customer service. This incident was not only unfair to me, but life-threatening. Due to the negligence of Katy Honda, my life has been in danger since June 2022. This car could have blown up on me! It has also caused me to experience an extreme financial setback.