Business ProfileforRevGen Networks LLC

I have called into this company numerous times with issues with our internet not working for two weeks!!!! My wife had a remote job where she worked from home full-time. We had complained many times the importance of our internet needing to work for zoom calls and video meetings for her work. We had issues since the day we got the router and had to work with them to get it working subpar. My wife had tons of dropped meetings due to our internet! Then one day our internet went completely down for two weeks!!!! Literally two weeks with no internet and I called in complaining every single day. This company would not call us back I had to chase them down on the phone every day for two weeks and they finally sent us a new router to correct this issue. We finally got our internet up and running and my wife lost her work from home remote job that she had for a 15 months and made $140K per year. We are a large family of 6 and need our income. No sense of urgency was every put into getting our internet back! They have all these records in their system and see it every time I call nut no changes. I complained to their manager **** but they won't let me talk to him now. We cancelled our service and went to a competitor and called in to cancel and return our router. They are supposed to email a return label but we never get it, All they do is tell us to wait and check spam, then we were told they would contact their shipping department to get us a label. I called in on 8/14 to return it and advised it was ready to ship. We are supposed to be getting credit for all the the time we lost our internet and now we have a bigger issue my wife's loss of income. They eliminated her position and they were never happy every time the internet went down and then two weeks straight was absolutely ridiculous! They won't even get us a return label in a timely manner so we can receive our credit and so they don't charge us for the router I have sitting here ready to ship. We have done nothing but right thing and they have cost us everything.