Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

First National Bank Texas has 184 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • First National Bank Texas

      901 E Central Texas Expy Killeen, TX 76541-8922

      BBB Accredited Business
    • First National Bank Texas

      6030 Montgomery San Antonio, TX 78239-3233

      BBB Accredited Business
    • First National Bank Texas

      2000 US Hwy 181 Portland, TX 78374-4172

      BBB Accredited Business
    • First National Bank Texas

      101 Calhoun Plaza Port Lavaca, TX 77979-2423

      BBB Accredited Business
    • First National Bank Texas

      4210 John Ben Shepperd Pkwy Odessa, TX 79762-8153

      BBB Accredited Business

    Business ProfileforFirst National Bank Texas

    Banking Services
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.35/5stars

    Average of 52 Customer Reviews

    Customer Complaints

    154 complaints closed in last 3 years

    48 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/13/1993

    Years in Business: 123

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    First National Bank Texas has 184 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • First National Bank Texas

        901 E Central Texas Expy Killeen, TX 76541-8922

        BBB Accredited Business
      • First National Bank Texas

        6030 Montgomery San Antonio, TX 78239-3233

        BBB Accredited Business
      • First National Bank Texas

        2000 US Hwy 181 Portland, TX 78374-4172

        BBB Accredited Business
      • First National Bank Texas

        101 Calhoun Plaza Port Lavaca, TX 77979-2423

        BBB Accredited Business
      • First National Bank Texas

        4210 John Ben Shepperd Pkwy Odessa, TX 79762-8153

        BBB Accredited Business
      Headquarters
      901 E Central Texas Expy, Killeen, TX 76541-8922
      BBB File Opened:
      5/12/1993
      Years in Business:
      123
      Business Started:
      1/27/1901
      Business Started Locally:
      1/27/1901
      Business Incorporated:
      9/29/1982
      Accredited Since:
      5/13/1993
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • First Convenience Bank
      • First Community Bancshares Inc
      Business Management
      • Mr. Bobby Hoxworth, President/CEO
      • Ms. Jessica Pelache, Executive Vice President
      Contact Information

      Principal

      • Ms. Jessica Pelache, Executive Vice President

      Customer Contact

      • Ms. Jessica Pelache, Executive Vice President
      Additional Contact Information

      Fax Numbers

      • (254) 680-6132
        Primary Fax
      • (979) 693-0051
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      154 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      52 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John B

      1 star

      08/29/2024

      I'm seeking Legal assistance as I do believe that I'm being discriminated against I have been with this bank almost a three years and in the past I actually went into a bank and sat down with someone who helped me secure my account as my ex wife was accessing my funds. I then placed a hold on my account for six months due to travel but I've long since returned and I was involved in a car accident resulting in my legs being amputated and banking with this bank has been a nightmare. I ordered a debit card and one of the roommates I suspect ordered a card overheard me on the phone and they depleted my funds. Long story short I made a police report and filed a claim and these ungodly unprofessional people are holding my funds to the point I can't even get a current balance reading. The hold should have been removed months ago ive changed my account password and everything and I'm being made to identify myself with every call. Which is protocol I get that my problem lies with me informing you that I have been in a car accident and your supervisor responded by shutting off my new card I never used and demanding my prescence. This is clearly discrimination and I am planning to sue those I contacted about this. This serves as your demand letter for the account belonging to John Bishop to be restored to its original formality at once and without delay and return my funds at once this is not proper policy or within your power to make any decisions based on your personal opinion. I have identified myself in full and you are violating my rights and if my demand is not met immediately you will be hearing from my attorney.

      First National Bank Texas Response

      09/17/2024

      Our attempts to reach you directly have been unsuccessful.  For security reasons, we request that you please visit your nearest banking center with your valid State or Government issued Photo ID so that we may fully assist you with your concerns. 

      Local BBB

      BBB serving the Heart of Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.