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          Find a Location

          Mr. Cooper has 28 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileMr. Cooper

            Mortgage Broker
            Multi Location Business

            Contact Information

            800 State Highway 121 Bypass

            Lewisville, TX 75067

            Get Directions
            Visit Website
            (833) 685-2565

            Customer Reviews

            1.07/5

            Average of 881 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,910 complaints closed in last 3 years

            825 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            The company provides and services residential mortgage loans.

            Business Details

            This is a multi-location business.

            Find a Location

            Mr. Cooper has 28 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              800 State Highway 121 Bypass, Lewisville, TX 75067
              BBB File Opened:
              9/17/2001
              Years in Business:
              27
              Business Started:
              1/1/1997
              Business Started Locally:
              1/1/1997
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Nationstar Mortgage LLC
              • Champion Mortgage
              • Greenlight Financial Services
              • Pacific Union Financial LLC
              • Seterus, Inc.
              • RightPath Servicing
              Related Businesses
              Business Management
              • Mr. Phillip Montes, Vice President of Customer Relations
              • Ms. Brandy Mikulenka
              Contact Information

              Principal

              • Mr. Phillip Montes, Vice President of Customer Relations

              Customer Contact

              • Mr. Jay Bray, Chief Executive Officer and President
              • Mr. Phillip Montes, Vice President of Customer Relations
              • Ms. Brandy Mikulenka
              Read More Business Details and See Alerts

              Customer Complaints

              1,910 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/19/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              My loan was paid off and they owe me a refund. There is NO WAY to contact them because my loan is paid off and all they have are automated systems that have no options for me to talk to a real person or get the information I need. Loan number **********.
              Read More
              Read 1909 More Complaints

              Customer Reviews

              881 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Kent T

              10/26/2024

              The worst mortgage company I ever had i originally had *************. That's my mortgage company, and unfortunately they sold it to mr. cooper i was about a 1/2 a year ahead on my payments. Because I'm in outside. Sales wanted to have a cushion When ** cooper took over told me that's not how they do business, and if I didn't like it, that's the way it was gonna be so when I refinanced, I didn't even look at them, went back to flagstar mortgage, bank back to being happy now, flagstar has resold back to. Mr *********************** problem starting all over again. Mind you, this has been my experiences twice.And would not recommend them for anything.
              Read 880 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

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