Business ProfileforThe Ranch at Dove Tree

On 7/7/23 my husband ******************* arrived for treatment at The Ranch At Dove Tree in *******, **. Previously from the ********************* where he went though detox. We were told by the patient concierge this facility was optimal as it specialized in treatment of veterans. They did not accept our insurance, so we were self pay. Prior to wiring the funds to Summit BHC LLC in the amount of $22440, I was informed by the billing department that the payment was refundable should my husband leave the facility. He is a special case, he is disabled, has a degenerative condition with chronic pain, and, is preop. He did relay this to staff numerous times. He was there for alchohol dependency, solely. He never recieved any type of medical assessment. He requested a doctor or nurse prac multiple times and one was never produced. He was in pain the entire time. He brought his own medications. There seemed to be no treatment plan, as he never saw a therapist or psychiatrist, and it seems, there were no onsite doctors. He walks with a cane is very unsteady on his feet due multiple joint replacements and extremely swollen ankles. I called multiple times to ensure he had a sufficient pain management plan, and my calls were never returned. When he couldn't take the pain any longer, and it became obvious he wasn't going to recieve any kind of help, he decided to leave. He was told he was leaving AMA even though no MA was ever given. They told him no one would help carry his bags to the curb or help him find a way home. I was never informed, that he even left the facility. I have called the Summit BHC LLC billing office multiple times, left multiple messages, with no response whatsoever. I have tried reaching out via email from their website, that just gives and instant "Forbidden" message. We are seeking a full refund as well as compensation for travel to and from, including food. We are prepared to contact our Attorney, if this matter is not sufficiently resolved, expeditiously.