Business ProfileforPalm Beach Tan

I had an account open with At the Beach Tanning Salon from 2020-2021 which I had called to cancel back in December of 2021. I had though I had everything settled and cancelled and never thought on following up since it appeared to have been confirmed cancelled. Fast forward to 11-15-23, I get notified from my credit card company that a transaction did not go through since it had reached its limit. I have continuously been charged by Palm Beach Tan from January of 2022 through November of 2023. I reached out to Palm Beach Tan (purchased At the Beach Tanning Salons) for a refund request, and they informed me that they had "no records of cancellation" and have "no way of checking" since they don't have any records from At the Beach old database. As far as I know, there should always be a record retention policy (which seems to be non-existent for Palm Beach Tan), Palm Beach Tan should still have access to the old database since they are acquiring these customers (at least for a year), and a customer should not be held liable for mistakes that are out of their control. Additionally, I have not received a single statement from Palm beach Tan to date, which would have obviously raised concern on my end. They only thing I receive from them are marketing emails/texts. I have checked my emails for a notification that they have taken over my account, and I have also not found a single email with that information. I would like to at the very least request a refund of everything I have paid from January 2021 through Nov 2023 and ideally that includes the interest charges on these payments. Please keep in mind that this has also affected my credit. Please note that the amount paid below does not include interest accumulated due to erroneous customer account management. I look forward to a quick resolution. Best, ******************************* **************