Business ProfileforHomeika USA
Current Alerts For This Business
As of August 29, 2024, BBB Serving North Central Texas has noted a spike in complaints against Homeika USA beginning in April 2024. Homeika USA advertises three pet grooming kits on TikTok, Amazon and www.Homeika.com:
Homeika Pet Grooming Kit, 3.0L Dog Hair Vacuum Suction 99% Pet Hair, 7 Pet Grooming Tools, Storage Bag, 5 Nozzles, Quiet Pet Vacuum Groomer with Massage Nozzle for Shedding Dogs Cats, (Green, White or Blue)
Notably, complaints allege the following patterns of concern:
- Faulty batteries, faulty or broken products delivered
- Failure to respond to any requests for refunds
BBB attempted to contact Homeika to seek a resolution to consumer complaints and provide a response to allegations contained in complaints provided to BBB.
BBB noted Homeika USA advertises an address that belongs to a different business in McKinney, TX, and is not registered to conduct business with the Texas Secretary of State.
Lastly, BBB observed the company advertises a warranty tab on its website, but fails to include any terms or conditions related to product warranties.
According to the BBB Code of Advertising: “20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.”
BBB urges that consumers use caution before purchasing Homeika USA vacuums and similar products advertised on TikTok, Amazon, and other platforms.
As of September 24, 2024, the business has failed to provide a response to the above concerns.
As of August 29, 2024, BBB Serving North Central Texas has noted a spike in complaints against Homeika USA beginning in April 2024. Homeika USA advertises three pet grooming kits on TikTok, Amazon and www.Homeika.com:
Homeika Pet Grooming Kit, 3.0L Dog Hair Vacuum Suction 99% Pet Hair, 7 Pet Grooming Tools, Storage Bag, 5 Nozzles, Quiet Pet Vacuum Groomer with Massage Nozzle for Shedding Dogs Cats, (Green, White or Blue)
Notably,
complaints allege the following patterns of concern:
- Faulty batteries, faulty or broken products delivered
- Failure to respond to any requests for refunds
BBB attempted
to contact Homeika to seek a resolution to consumer complaints and provide a
response to allegations contained in complaints provided to BBB.
BBB noted
Homeika USA advertises an address that belongs to a different business in
McKinney, TX, and is not registered to conduct business with the Texas
Secretary of State.
Lastly, BBB observed
the company advertises a warranty tab on its website, but fails to include any
terms or conditions related to product warranties.
According to
the BBB Code of Advertising: “20.5 Sellers or manufacturers should advertise
that a product or service is warranted or guaranteed only if the seller or
manufacturer promptly and fully performs its obligations under the warranty or
guarantee.”
BBB urges
that consumers use caution before purchasing Homeika USA vacuums and similar
products advertised on TikTok, Amazon, and other platforms.
As of September 24, 2024, the business has failed to provide a response to the above concerns.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2960 Eldorado Pkwy Ste 60, Mckinney, TX 75070-7500
- BBB File Opened:
- 4/26/2024
- Alternate Business Name
- Top Housewares INC
- homeika
- Contact Information
Customer Contact
- Complaint Handler, Complaint Handler
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
9 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
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