ComplaintsforOmniKey Realty LLC

• Initial Complaint

  09/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Upon move-in the grass was overgrown and full with debris. The ** system was broken, and the sidewalk was covered in trash, mud, and overgrown grass, which attracted a large number of flies. We addressed these problems on our own, hiring a service to cut the grass and clear the sidewalk to improve the house's appearance and livability. We also spent days removing construction debris and garbage from the yard, treating it for fleas, and taking our dog to the vet due to flea infestation.Additional issues included incomplete kitchen cabinet shelves, a stained and filthy toilet seat, and an improperly installed ** unit that caused a bathroom leak. The water damage affected our belongings, and the repair work was subpar, leaving damage to paint and an uplifted floor. The house did not come with a mailbox, so we purchased one for approximately $200, which we left for the next tenant as a courtesy.The furnace needed to be replaced (November), and the maintenance team left a hole in the ceiling from the repair. Due to the hole, the house struggled to maintain a proper temperature, sometimes dropping to 50 degrees, with repairs only completed in January despite our maintenance requests. After a severe storm caused a tree to fall into our neighbor's yard, we had to pay for its removal as our requests for assistance were not addressed, leaving our neighbor's driveway obstructed.We had made numerous efforts to address these issues and improve the property out of goodwill. It is disappointing to receive such a negative response from the homeowner.The owner claims they had to repaint the whole house and charged over $2,000. The itemized list is not even accurate to the house, it claims they had to paint the guest bedroom door, the master door, and bedroom 2 door. This house was only a 2 bedroom, where did the 3rd bedroom come from? Simply, we left the house in a far better condition than we had received it in, there was no reason so much had to be taken from our deposit.

  

  Business response

  10/14/2024

  The owner/landlord of the property is reviewing the painting charges for Ms. ****** The construction company that renovated the property prior to Ms. ***** occupying it was sent back to clean up the construction debris. Additionally, a professional pest control company treated the property for fleas on June 27, 2023. Ms. ***** reported the hole in the ceiling on January 6, 2023. The landlord's property management company covered and insulated the hole by January 16, 2023. The removal of the tree from the neighbor's property was the responsibility of the neighbor. It is well established law that the owner of the property where the tree lands is responsible for cleaning it up. Ms. ***** had no legal obligation to pay for the removal of the tree. She needs to seek reimbursement from the neighbor. The landlord should have a response regarding the paint charges soon.

  Customer response

  10/14/2024

  This is the first Ive heard of the charges being reviewed. I have contacted multiple people since August and was never given this information, thank you for this update.
  

  Regarding the tree, I corresponded with ****** ****** on 5/29/24 and was in contact with dispatch through the portal and never during that time was I told that the responsibility was on our neighbor. I was told that they were in the process of finding a vendor to send over to remove the tree and fix the fence. So I took that as it was the responsibility of us/property owners.
  

  The company came to clean the debris much after move in after we had cleared most of it. Same with the flea treatment, we had to treat the yard and our dog while waiting for exterminator to be sent out.
  

  The hole was fixed after I put in another request. The hole was originally created in November by maintenance and we were told they would be back within the week to fix the hole. As you stated they did not come back out to fix the hole until January 16th. This was after I put in another request that I should not have had to put in. And even when notifying them that the house was unbearably cold it still took over a week to get the hole fixed. I was not aware it was our responsibility to continue to request repairs when there is already an open ticket for the situation. 
  

  Their response still does not explain why the itemized damage list is incorrect and lists incorrect information about the house (listed 3 bedroom doors on the damage list when the house is only a 2 bedroom). Taking almost our whole deposit for paint is just not right. Especially when we did everything we could to treat that home with respect and care. 

• Initial Complaint

  09/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The are conditioning unit hasnt been working since 9/13/2024. I moved in 9/24/2024 around 10am and the thermostat said 86 degree's. At around 12am 9/25/2024 I noticed that the thermostat was still at 86 degrees despite turning it on that morning when I arrived. I was informed by the emergency maintenance line when I called that OmniKey was aware that the air conditioner wasnt working and yet they still allowed me to move in WITHOUT informing me that the air wasnt working. My child has asthma and CAN NOT be in these conditions.

  

  Business response

  09/27/2024

  Hello,
  Thank you for your understanding regarding the **** situation. We are actively working with the vendor to expedite the installation of the new system. I appreciate your patience during this time, and I hope the daily credit helps ease some of the frustration. Please dont hesitate to reach out if you have any further concerns.

  Thank you,

  Management 

• Initial Complaint

  09/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved in on 9/27 i took pictures of this home. I moved in with paint chipped everywhere. The house smelled like pee. They did not replace the carpet. The lawn was completely overgrown and no landscaped. I finally got in touch they replaced the carpet after i moved in and my kids were out of their bedrooms. I asked for a credit back for the couple days. No one one got back to me. MY lease was up on 7/31. I contacted the office multiple times left messages. That is only if i was able to get through, most the time the phone hung up on me. So finally i had to submit a request ticket for a repair stating i needed to end my lease. Now since it was after the 60 days i had to pay a prorated amount. Which i paid. Now they are taking my deposit and stating i owe an additional $1700 for repairs on the property. I have the pictures with time stamps showing all the chipped paint that they are trying to charge me for. Please help me to get this resolved. I don't believe i owe that $1700 and should have gotten most my deposit back. I have tried calling and can not get any one to answer the phone. i don't want to go to collections. total charges they claim $3725.00. deposit $2025 they took that and saying i owe additional $1700.. Thank you in advance for any help.

  

  Business response

  09/25/2024

  The house was professionally cleaned on September 6, 2023 prior to Ms. ***** occupying the property on September 27, 2023. See attached invoice from *******************. Ms. ***** was charged prorated rent for the final month of her lease because Section 4(B)(2) of the Residential Lease requires 60 days' notice prior to terminating the lease agreement and it states the rent will be prorated on a daily basis. See Ms. ******* attached notice to vacate dated June 14, 2024. The original lease term ended on July 31, 2024. Her notice to vacate was provided to us less than 60 day s' prior to the end of the lease term.

  Even though Ms. ***** was provided with an Inventory and Condition form when she moved into the property, she failed to note any damages on it and return it to OmniKey Realty. New carpet was installed by October 2, 2024. The attached carpet invoice has the incorrect date, but out internal records reflect the carpet was installed on or before October 2, 2024.

  I have been communicating with Ms ***** and the landlord/owner of the rental property. OmniKey Realty is a property management company and does not make the final decisions on what damages are charged to the tenants once they vacate a property. The landlord/owner makes the decision on what damages will be charged back to the tenant. I provided Ms. ***** with an updated deposit itemization statement that included the charges the landlord/owner added to her account. 

  Ms. ***** has my direct email and phone number if she has any additional questions or concerns.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ANM RENTING A HOUSE FRIM OMNIKEY REALTY, I MOVED IN ON AUGUST 1, 2024. *** TOLD THE COMPANY OF THESE THINGS OF CONCERN NEED TO BE HANDLED ASAP. IT DOESN'T TAKE THAT LONG TO GET PEST CONTROL OUT THERE NOR TO PICK UP THIS TRASH AND DEBRIS THAT WAS OUT HERE BEFORE WE MOVED IN. NOW AT THIS POINT I NEED A CREDIT ON MY ACCOUNT ASAP FOR THESE ISSUES THAT SHOULD HAVE BEEN HANDLED PRIOR TO MOVING IN. THIS HOUSE WAS NOT MOVE IN READY, ALSO THERE IS A RAT NEST BEHIND THE HOT WATER HEATER THAT THE PEOPLE INSTALLED NEW HOT WATER HEATER OVER IT. THIS HOUSE WAS NOT MOVE IN READY. THERE IS NO MAILBOX NOR NON OF YHE SHELVES ARE INSTALLED IN THE ******. THE PROPERTY HAD NO HOT WATER NEEDED NEW HOT WATER HEATER SO NO AIR CONDITIONING. NEEDED FREON. HIGHLY UNACCEPTABLE

  

  Business response

  10/16/2024

  Pest control services were completed, the hot water issue was resolved, the rodent's nest was cleaned up, a mailbox was installed, the kitchen shelves were installed. The closet shelf was repaired but the repair did not hold and we are scheduling our in-house maintenance team to make this repair. We are also seeking approval from the owner of the property to approve a vendor's bid to haul off the debris in the yard. OmniKey manages this property, but we must have approval from the owner of the property before scheduling a vendor to haul off the debris. We hope to have the owner's approval soon. If there are any additional issues with the property, we recommend making a repair request in our portal and it will be assigned to the employee who is best able to assist you.

  

  Business response

  10/16/2024

  The owner also provided the tenant with a $500 credit for the inconvenience she experienced with the property.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Since moving into 1803 clover trail under the management of OmniKey Realty we/I have experienced a lot of issues. These issues ranged from the security of the home, to the home not being made ready or clean upon move in. I have attached numerous photos of the maintenance portal and discussion between the employees, myself, and the other tenant no longer living in the house. I recently looked up reviews on the company and found I am not alone in the issues with their management, During original walk through one of the front windows of the house was broken and said to be fixed before or on the day of move in. It was not fixed for over a month. The house was not dewinterized before move in, Both sliding glass doors to the back yard did not lock they eventually sent a tech to install a bar to hold as a locking mechanism for the doors. Food left in the sink and dishwasher to include shrimp tails, as well as numerous other issues. During the summer the A/C broke and they never sent a tech to fix it and I had to resort to fixing it myself. Someone had been snooping around the house multiple times tapping on windows, broke into the garage twice, and there was an instance when I came home from taking my boys back to their mothers (due to the lack of security felt at the house) the front door was wide open. The door frame was tampered with and the top lock no longer locked. I had received a message that day that a tech from their company was coming out so either the tech left the door unlocked or someone broke in. The company did not come to fix the door or change the locks from july26th until I terminated my lease and moved out august 31st. I tried to work with them on prorating the rent for everyday that the issues were not fixed. They then threatened to evict me for withholding rent during this discussion so I ended up paying the rent and still was met with zero care and no one fixing the issues. All I request is my last month rent and deposit back for all the trouble.

  

  Business response

  09/20/2024

  Mr. *******,

  The repairs issues you referenced in your complaint were either resolved or the owner was diligently working to resolve them. Several times the vendors hired to make these repairs were unable to contact you to coordinate an appointment. None of the issues rose to the level that allowed you to breach the lease with impunity. Additionally, you did not terminate the lease early per the statutory rights under Section 28 of the Residential Lease. The owner's position is you breached the lease by ************ terminating it before the lease term ended on March 31, 2025. For these reasons, the owner accessed breach fees to your account plus charges for damages to the property that were beyond normal wear and tear. The owner does not *** you anything. In fact, you owe the owner $4,486.00.

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into a rental property Friday 8/9/2024. The house was absolutely filthy. I e found needles both inside and outside the house. Dirty underwear in my home. There is no stove. An animal in the attic has chewed led into the ** ducting. There is insulation in the vents and the house is so hot. The plumbing is not functioning. I have a five year old and for 7 days weve had no functional plumbing. I halve to leave the water off to the toilet or the tub and toilet fill up. I had to clean the place myself. There is broken glass and garbage all outside the property. Ive been in constant communication with no resolution. Emails have been ignored. I feel sorry for the property owner because this property management company is representing them like a slumlord

  

  Business response

  09/03/2024

  We have been working with ************ to resolve all of these issues. The property has since been cleaned by a professional cleaning service, the debris was removed from the lawn, the plumbing was repaired, a new stove was installed, the A/C system was repaired, and we placed a work order for pest control services. The tenant and the pest control service are coordinating a mutually agreeable time to perform this service. If ************ has any other issues that need to be addressed, she may make a request in our portal or contact me directly.

  Thanks,

  *********************

  COO | General Counsel

  ***************************************

  **********************

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  OmniKey is truly deplorable. We were subject to retaliatory tactics during a time we were attempting to negotiate terms of our lease before renewing. Messages in tenant portal went unanswered, phone calls not returned, I even went and visit office in person only to be turned away. We simply wanted OmniKey to provide more notice prior to scheduling repairs, appointments or walk throughs before resigning our lease. In response OmniKey made 12 separate appointments to repair a maintenance request we filed and no call no showed each time. Mind you we were given less than 24 hours notice and required to be available from 8am to 5pm each time. This caused great stress and loss of work wages. Conversely, if we were to cancel an appointment or technician was otherwise unable to enter property OmniKey would charge us a $100 fee. It wasnt until we signed a new lease did OmniKey uphold their responsibilities and repaired the cabinet door. We have now since moved out and received an outrageous, completely fabricated bill for $2,770. There is a history of this tactic by OmniKey prevalent in many of their reviews left by former tenants. False claims of walls and doors requiring paint at astronomical prices. Where is proof of damaged or chipped paint in every room and every door of that house? OmniKey also has a proven history of manipulating their review ratings across multiple platforms, even losing their accreditation with BBB because of it. Do not bother with a response OmniKey. This is merely a notice of our refusal to pay. We are contacting our lawyers and exploring all avenues of litigation.

  

  Business response

  09/18/2024

  OmniKey did not retaliate in in way with *** and ********************* (the Loefflers) and there are numerous false statements in their complaint. First, tenants are not required to be at the property during repairs or inspections of the property. They are required to provide access to the property per Section 14 of the Residential Lease, attached for reference. At a minimum, the tenants are required to leave the keyless deadbolt unlocked and crate their pets on days that a repair or inspection is scheduled. The tenants have a right to choose to be at the property during the repairs or inspections, but that is a choice they make and any consequences, such as missed work, are the result of their decision to be present at the property. Furthermore, Section 14(C) of the Residential Lease allows the landlord to charge a $100 trip fee for denying access to the property. 
  
  The Loefflers statement that OmniKey refused to repair the kitchen cabinet door before they signed a lease extension is categorically false. First, OmniKey attempted to repair the cabinet on March 29, 2023, but the Loefflers denied our field technician access to the property. See attached Resident Request No. 2617920. Second, the repair was completed on May 19, 2023 and the Extension of Residential Lease was signed by ********************* on May 29, 2023 and ******************** on June 21, 2023. See attached Extension of Residential Lease. Therefore, it is impossible for the Loefflers statement that OmniKey denied repairing the cabinet door before the Loefflers signed the Extension of Residential Lease.
  
  The charges assessed to the Loefflers account are for damages that the landlord believes are beyond normal wear and tear and are therefore the tenants responsibility per the Texas Property Code. The charges are neither fabricated nor outrageous. I will email photos of the damage to the Loefflers verifying the damage. Additionally, the charges for these repairs are the normal and customary charges in the property restoration industry.
  
  Finally, OmniKey denies manipulating company review ratings and this comment is irrelevant to the Loefflers complaints.

• Initial Complaint

  07/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was informed earlier this year that the owner of the property I was renting through Omnikey Realty, was in the process of selling the home. I was offered to consider purchasing the home or paying a higher rate to continue to rent from the location. I opted to move out and made the necessary preperations to find another location to move to. While my move was being finalized, Omnikey came to the home to take video and pictures of the home I was renting, during the final weeks I was requesting confirmation on a walkthrough time for after I move out. I have been attempting to coordinate with Omnikey Realty for some time in regard to a walkthrough since I moved out on the 24th of June 2024, with no answer. After I moved to my new rental, I did honorably pay the last months rent for July and sent in requests on the portal to confirm a time for a walkthrough. I even called the number provided on their website ************ at ext 51 but never recieved a call back.July came and I would check in the portal for a response. Today July 26th 2024 I checked into the portal and found that they decided to charge me $5,330.00 for painting walls/doors/and baseboards. replaceing a miniblind, replaceming a drain stopper in the bathroom and trimming a tree and some shrubs. I was confused and appalled. The deposit fo $1,375.00 would be enough to cover for all of that. I placed a reply ticket on why I was being charge for that amount and to read that my deposit had already been applied leaving me $3,995.00 is ridiculous! I decided to post a review of this on ****** to get a response, only to find that they removed my account to the portal! This is predatory and they posted these on the 22nd of July never telling me! They can keep the deposit, what I want is that these charges be removed, my account with ********************** to be closed. I want a written and notarized document stating contract with myself and Omnikey are closed with no outstanding charges and my credit left clean and clear.

  

  Business response

  07/29/2024

  OmnKey does not allow the former tenants to be present at the final walkthrough. Tenants are provided an Inventory and Condition form at the time of move-in to notate pre-existing damages to the property. I did not find an Inventory & Condition form submitted by the tenants shortly after they occupied the property. Additionally, the tenants are allowed to photograph and video the condition of the property before they occupy the property. The owner is willing to review any documentation the tenants have regarding the condition of the property upon move-in.

  Moreover, OmniKey is the property manager of the property made the subject of this complaint. The owner of the property is the landlord and determines the charges that are assessed to the tenant for damages to the property. The owner agreed to reduce and remove some of the charges assessed to ************************ account. However, there was significant painting that was required after ******************** vacated the property. For this reason, many of the charges remained on the account. An amended security deposit itemization letter is attached reflecting these changes. I have also emailed ******************** a copy of the amended security deposit itemization statement and photos of the damage. 

  I provided ******************** my direct contact information in the email I sent him. He may contact me if he has any additional questions.

  Customer response

  07/30/2024

  I am rejecting this response because:   I am reviewing the submission response from here and within my email. I have reviewed the pictures and again as I have stated: My deposit, as any deposit, is meant to cover for issues of this nature. Yet I am also confused. When I last checked the portal, before OmniKey removed my account, to where I found these outlandish charges, I don't recall a charge for "breach" I am reading my contract that I signed and on page 12 of section 16. MOVE-OUT, as stated under section B. Paragraph (3) (b) "Tenant is in breach of this lease by not timely paying rent: and (c) Landlord has delivered written notice to Tenant, by affixing it to the inside of the main entry door or in the Landlord is prevented from entering the Property abandoned, and ****** fails to respond to the affixed notice by the time required in the notice, which will not be less than 2 days from the date the notice is affixed to the main entry door. 

  Now you can state that I abandoned the property before the end of the lease which was in July. Yet I do recall paying for that month and I have the receipts to prove that. Also, no one, from what I can see is communicating at OmniKey as I have stated many times that ***** is no longer to be contacted or placed as primary. She no longer resides at the address, As I was the Primary renter, only adding ***** as it was stipulated in the contract to include anyone that will be residing at this residence, I had to include her, yet here I find her name being addressed a formal letter... again! 

  Again the issue here is over inflated pricing. My deposit should have covered all of this, and now thrown in is a breach dispute?! How I paid for my entire lease agreement. No one from OmniKey stated, "If you leave before the lease we will have to charge you for abandonment." I ask questions and no one responds. This seems to be common with the recent reviews I have been reading!

  As I have stated before, I am willing to accept no return on my deposit, OmniKey can keep my deposit, yet I want these inflated costs removed that I'm being charged with. I also want a written and dated document stating that the balance is "$0.00" We part ways and conclude our business.

  

  Business response

  08/02/2024

  First, you did not abandon the property. Rather, you surrendered it by informing OmniKey in writing, I will be moved out by June 26th [sic] 2024 in Task No. *******, attached for your reference. Section 16 of the Residential Lease defines the terms Surrender and Abandonment. The Residential Lease (Lease) is also attached for your reference.
  
  Furthermore, you terminated the Lease early by vacating the property on June 26, 2024. The early termination is a breach of the Lease and is thereby subject to Section 27 of the Lease. Section 27(B)(5) lists the tenants liabilities for defaulting on the Lease. These are the charges that were assessed to you account.
  
  Your payment of $1,382.95 on June 27, 204 covered the acclerated July rent per Section 27(B)(2) of the Lease agreement. The breach fee of $1,375.00 covers Landlords cost to relet the property, maintain the property by paying for lawn service and utilities, rekeying the locks, and other costs which the landlord is entitled to by law. The charges to your account for the damage to the property are not inflated. The landlord paid those amounts for the work listed in the deposit itemization statement. 
  
  ***************************** entered into the Lease naming her as a tenant. As a named tenant in the lease, she is liable for the Lease even if she is not residing at the property. ********************** was not released from the Lease by the Landlord. You and ********************** are jointly and severally liable for all of the provisions in the Lease. See Section 33(C) of the Lease. 

  The Vacancy Fee was removed from your account. It was cerical error to charge you the Vacancy Fee. Please find attached your amended deposit itemization statement. If you have any further questions, please feel free to contact me.

  Thanks,
   
  ********************; 
  Chief ******************* General Counsel, OmniKey Realty
  Toll-Free: 1-833-OmniKey
  Local: *******************
  Fax: 1-833-OmniFax
  E-Mail: *************************************
  Web: ****************************************
  
  

  Customer response

  08/07/2024

  I have reviewed the business response and accept this resolution.

  
  Dear *********************,
  
  I have read the Amended Deposit Itemization Statement. I have agreed to it and have submitted a check, for the amount of Two thousand One hundred and Eight dollars, to the business address you have supplied on the agreement. The address on the amended deposit itemization statement is: 

  
  OmniKey Realty LLC
  Corporate Office
  ****************************************************************************************************************

  
  The check and a copy of the amended deposit itemization statement is included within the parcel. Parcel should arrive on 8/8/2024 - 8/9/2024. Well within the 10 days from the receipt of your response here, and from your email.
  

  Regards,

  
  *************************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  AC of the rental is not working since we moved in. The room temperature is 90 degrees. We called the management, and they said they are unaware of this situation. How come a realty management doesnt care about their customers and checked if the house is ready for moving in?! They asked us to reach out to the repair team directly and didnt respond to my request for reimburse my hotel fees. Also, the garage door is not opening, and couple of lightbulbs are not working. Me, my husband and my little 6 year old daughter have to leave a huge truck on the side way and stay in a hotel for another night. Future tenants , just an alert: no matter how good the rental looks, dont rent a property from Omnikey Realty,LLC in *****. Cause you may be like me paying the rent and also spending money for staying in a hotel at the same time. They wont care about if the property is ready, but they will care if you can pay the cash for the security deposit. Very disappointed!!!!!

  

  Business response

  07/17/2024

  The tenants reported the issue with the ** system on the morning of July 2nd. The ** was repaired by the afternoon of July 3rd. Before the ** was repaired, the owner offered to reimburse the tenant if they purchased an ** window-unit before the repair was completed. The ** was working properly during the make-ready process prior to the tenants moving into the property. Neither the owner nor OmniKey was aware the ** system was not functioning before the tenants occupied the property. 

  The tenants we also informed on morning of July 3rd that they should file a claim with their renters insurance to be reimbursed for the hotel expenses.We were coordinating our field technician to repair the garage door, but the tenants managed to resolve the issue on their own. If the tenants have any issues moving forward, the best way to resolve them is by creating a repair request in our portal. If the repair request needs to be escalated, the tenants can email our Repairs Manager, *******, at ****************************************.

   

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 7th I informed OmniKey that the A/C Unit is not functioning. I was told someone would be out that day. Every day after I called and spoke to ***** and *****. I was told the Maintenance Coordinator would call me. Nothing. Then I was told that they have to have the ***************************** it and they could not do it themselves as it would void the warranty. I was told I would receive a call from the ********************* and I have never received a call. I then informed OmniKey that I would be out of town and my cat would be home in 90+ weather. I asked them to connect with Home Warranty directly and have an OmniKey agent access the account. I informed them that I would be out of town teaching a training that requires me to work 13 hour days and I would not be able to constantly call them. Today is June 17th. I am now back home and nothing has been fixed. I called them again and they are still trying to get ahold of Home Warranty. I saw a response to another complaint on BBB that OmniKey replied to they said, "The Texas Property Code presumes a repair is made within a reasonable amount of time if it is made within seven days.It has now been 10 days. I have informed them that I'm submitting this complaint.

  

  Business response

  07/12/2024

  I called ************** using both phone numbers she provided us. One number quit ringing without the ability for me to leave a voicemail. I left a message on the other number. ************** did not return my call. The ** repair was completed on June 19th. See attached invoice from *****'s Heating and Cooling. We have no control over which vendor is sent by the home warranty company or when they will schedule the repair. We are contractually bound to use the landlord's home warranty company to make repairs. Otherwise, we would void the warranty. The landlord also offered ************** a credit on her account to assist her with the purchase of an ** window unit and one was installed at the property. Our understanding is these issues have been resolved. If there are new issues, ************** needs to make a repair request in our portal and we will assist her with the repair.

  

  Business response

  07/12/2024

  I forgot to attach the ** invoice on my previous response. Please see attached.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩