Business ProfileforEstech Systems, Inc. (ESI)

DO NOT USE THIS COMPANY. We signed with ESI and were told we would receive reliable service and that we could modify our service at anytime with no issues. Not true at all. Our office had constant call quality issues, specifically: regularly dropped phone calls, low call quality where the caller cannot hear us and we cannot hear them, and lastly when another call would come in, it would interrupt the current call. This was a daily occurrence on all phones that negatively impacted our business operations. I called and emailed on numerous occasions, even went so far as to email the specific time, date and caller phone number of the dropped calls so they could retrace the issue. The phones were constantly software reset but the issues didnt resolve. We were not able to run our business with the constant calls dropping and the caller not able to hear us or we hear them as well as the interrupted call when another caller came in.On 3/18/24, *** sent out a survey asking for feedback on recommending their company. I answered the survey honestly and gave a 0 recommendation. I provided many examples of the call service and quality issues we faced. Nothing was done or changed after that survey and we did not have an on-site visit as we were informed. ESI did not provide the phones (we purchased them), nothing was installed at our office, there is zero hardware, and there is nothing that is an outstanding cost to ESI; so needless to say, I was alarmed when I received an invoice with an Early Termination Fee of $6,156.56. I disputed the *** with a detailed account of the service and quality call issues and the request was denied and I was told to negotiate with the collection agency. The invoice was not even past due - this company needs to be stopped. ESI did not provide reliable service as promised. I was retaliated because of the survey feedback that was supposed to be used a tool to improve their company. YOU HAVE BEEN WARNED, DO NOT SIGN WITH ***!!!