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          Bask Bank, a division of Texas Capital Bank, N.A. has 1 locations, listed below.

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            Business ProfileBask Bank, a division of Texas Capital Bank, N.A.

            Banking Services

            Contact Information

            2350 Lakeside Blvd

            Suite 800

            Richardson, TX 75082-4312

            Get Directions
            Visit Website
            (833) 260-4320

            Customer Reviews

            2/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            38 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            2350 Lakeside Blvd Suite 800, Richardson, TX 75082-4312
            BBB File Opened:
            3/12/2020
            Business Management
            • Mr. Adam Murnan, VP, Digital Bank Support Manager
            • Mr. Ty Byrd, VP, Digital Bank Operations & Risk Manager
            • Mr. Matthew Quale, President
            Contact Information

            Principal

            • Mr. Adam Murnan, VP, Digital Bank Support Manager

            Customer Contact

            • Mr. Adam Murnan, VP, Digital Bank Support Manager
            • Mr. Ty Byrd, VP, Digital Bank Operations & Risk Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            38 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/13/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Inept people at call centers. One individual repeatedly could not read numbers correctly in my message thru the bank portal. She would reverse numbers. When you ask to speak with someone who can answer a question they tell you to call back and get a different person. I was told to not interrupt but that was due to them not answering the question at hand. I have been on the phone with five people and received no satisfaction. They just, plain and simple, have not been trained in customer service and do not know the system to be able to help..
            Read More
            Read 37 More Complaints

            Customer Reviews

            12 Customer Reviews

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            Most Recent Customer Review

            Phillip S

            08/29/2024

            I too have been a customer for many years. Reading these reviews, the bank seems to have been fair and all issues resolved. I will continue to use Bask for their very high savings and CD rates. I haven't found anyone else that can touch them. I always use their online facilities and they have always worked perfectly :-).
            Read 11 More Customer Reviews

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            BBB serving North Central Texas

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