We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Blue Cross Blue Shield of Texas has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBlue Cross Blue Shield of Texas

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1001 E. Lookout Drive

            Richardson, TX 75082

            Get Directions
            Visit Website
            (940) 488-4296

            Customer Reviews

            1.18/5

            Average of 94 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            149 complaints closed in last 3 years

            54 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 85

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Blue Cross Blue Shield of Texas has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1001 E. Lookout Drive, Richardson, TX 75082
              BBB File Opened:
              1/1/1940
              Years in Business:
              85
              Business Started:
              1/1/1939
              Business Started Locally:
              1/1/1939
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Health Select Plus/Blue Cross
              • Health Care Service Corporation
              • Healthcare Benefits
              Business Management
              • Erica Davis, Customer Service Supervisor
              • Walter Beard, Customer Service Manager
              Contact Information

              Principal

              • Mr. Darren Rodgers, President

              Customer Contact

              • Mr. Darren Rodgers, President
              • Compliance Department
              • Erica Davis, Customer Service Supervisor
              • Walter Beard, Customer Service Manager
              Additional Contact Information

              Fax Numbers

              • (972) 766-4428
                Primary Fax
              • (940) 397-9222
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              149 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/07/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              As of 8/5/2024 I have attempted to contact the billing department at Blue Cross Blue Shield of Texas regarding my ***** payments at ************. Each representative states that billing will only speak to ***** representative and cannot do anything. I have paid 8/5/2024 $1181.40 = (2 payments of ******) and 9/12/24 $1772.10 (3 payments of ******). Each payment was $570.24 for medical and $20.46 for dental. However the dental payments have never posted. I have called the ***** 3rd party at WEX health at ************ and have been told repeatedly BCBS has been sent billing notices and multiple messages to correct this. Yet my dental coverage is not paid and showing inactive.
              Read More
              Read 148 More Complaints

              Customer Reviews

              94 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lee R

              10/24/2024

              What a hassle dealing with BCBS of Texas. We recently switch to them and they will not cover my Daughter's medication that she has been taking for 4 years because it is in the wrong format (oral dissolving vs chewable). They totally ignore the reason she takes the *** in their denials and think taking 12 pills per day vs 4 is a great idea. I have wasted so much time going in circles with their customer **********************. The "customer advocates" don't advocate for the customers, they just toe the company line. Their review doctor even question if the reason we need to change to the type of pill (due to an allergy to the dyes used in the regular pills) was valid or if we were making it up. Apparently a letter from a Doctor saying their is an allergy is not sufficient.

              Blue Cross Blue Shield of Texas Response

              10/26/2024

              Thank you for your inquiry. We are reviewing the case and will reach out to the member directly with a resolution.
              Read 93 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.