Business ProfileforToyota of Richardson

I wish that I had researched this dealership before doing business with them. We are in the same boat as many others according to the reviews, but Toyota of Richardson has managed to get away with sending computer-generated default replies to all of the complaints and bad reviews via BBB, which means they do not care about improving their business practices and will continue to operate this way until legal action is enforced on this horrible greedy dealership!We purchased a 2022 Platinum AWD Toyota Highlander from Toyota of Richardson with a list price of $39,855 on 6/21/2024 with a cash down payment of $6,000. However, we received no paperwork and left the dealership without the contract or transaction receipts in our hands because we were told: "The system is down nationwide". The vehicle set of tires did not have adequate tread on them and was deemed unsafe to drive, so ******* ********* **** up a document that stated Toyota of Richardson would install a new set of tires on the vehicle at no cost to us. We still have not received a copy of this particular document. We then returned the following week to have the new set of tires installed and at that time, Toyota of Richardson still had not finalized our paperwork and given us a copy, but they kept asking for our driver's license.After several phone calls to the dealership requesting our paperwork and almost five (5) weeks of waiting for Toyota of Richardson to provide our documents, we finally received a document via email on 7/23/24 from ***** *****. After finally getting the opportunity to review the document, we found a couple of discrepancies that needed to be corrected expeditiously. My wife and I opted out of all additional warranty and service plans. We were never allowed to review the contract at the time of the transaction on 6/21/24 by any representative of Toyota of Richardson, which is part of their scheme. In short, they added $3285 in fees and service plans that we DID NOT agree to!