Business ProfileforCavender Nissan of Rockwall

On or around Tuesday, May 14, 2024, I brought my car in for evaluation due to "shaking and rattling" issues when operating the vehicle. I informed ********************* in the service department, and I requested for a diagnostic test, however he suggested to opt for a tune up and fuel injection as this would more than likely resolve the "shaking and rattling" problem. The next day Wednesday, May 15, ************ called again for follow up and stated in addition to the tune up and fuel injection, I would also need to replace car fluids, and this would resolve the issue therefore adding an additional $1000 to the bill. On 5/16/24, I was notified that my car was ready, however, **** NOW stated that there may still be some shaking and I would need more repairs. On this particular day, it was raining heavily, and I picked up my car and paid the bill of $2581.00. As I drove the car home on the freeway, I noticed the shaking was still present and to make matters worse, I was swerving off the road in the rain and had to collect my 5-year-old son from school which was extremely unsafe. I immediately contacted **** when I arrived home and informed him that I was in debt over $2500 and the issue was still not resolved. Additionally, when asked if the car was ever test driven, he could not confirm nor deny, if the technician actually drove the car before making or suggesting the repairs. Eventually, he stated he misunderstood and thought he meant that it was shaking when I start the car not while driving. I was not pleased, and I voiced my concerns with him over the phone. As of today August 15, 2024 I received a call from the Director of services ******************* and ************ that my car needed a new engine and it was replaced by the dealership. Additionally, I requested to have the inspection completed on the car since the registration is expired. **************** later informed that the vehicle would not pass inspection due to a converter that needs to be replaced.