Business ProfileforGenerator Supercenter of Rockwall, LLC

Purchased a 24kW whole house generator for $11,700 2 years ago. Generator ************ was a disaster from the start. Finally got around to starting the project but ended up that they tore our yard up right before the Memorial Day weekend after not showing up when originally said they would. Yard was a disaster, mud crusted on one of our HVAC units, left a trench so that gate could not be used safely. Inspection revealed they had laid the electric line right on top of the gas line in the trench.... FAILED the inspection. Thank God for the inspector that was doing HIS JOB.... otherwise who knows. The "landscaping waiver" was cited as to why they did not feel they had any responsibility regarding the condition of our property. We pay for yearly maintenance and monitoring and yet there is no service. Smelled ***************** came right out to check and reported it was a faulty gas regulator; and turned off the generator. Generator Supercenter says they do not warranty the regulator (although part of installation and installed by their plumber). They say the plumber only warranties his work for 1 year. What about the regulator warranty? No customer service with ********************** super center, they tell me to find a plumber on my own to fix it. There is no way to know if the regulator was faulty, previously used and reused, etc. I cannot imagine that replacing a gas regulator every two years as a matter of "maintenance" is normal. Considering it probably will cost $450-600 to replace. Bottom line is this company lacks integrity and cannot be trusted. NO customer service. I wish I would have read all the reviews before contacting them. I was told there is a company in ***** that is 5 star rated by Generac. Contacting Generac consumer affairs for help with this. I have wasted way too much time away from work trying to deal with this company. My generator sitting disconnected in my yard.