ComplaintsforGillman Honda San Antonio

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am international student came from turkey 2 mounts ago.i dont know my legal rights.i bought a car **** escape 2017 from gillman honda san antonio 2 weeks ago.they charged $13500 for the purshage.after i took the car in 10 days transmission failed.car was broken.i had to paid for this $4000 then axles were broken $920 more they charged.in 2 week i spent for car $4920. I went to the gillman honda and explaned everything they said to me that they had nothing to do.. they didnt take care about the issue.. after they got the money everything waa changed..their behavior was so rude..it was my education my i spent for repair.i really dont know if anything to do for this situation. I dont have job here. I really dont know how i pay my spring term payment.please help me..

  Business response

  12/08/2021

  ****************,
  
  Im sorry youre having issues with your vehicle but at this point there is very little we can do. We would have liked to have had an opportunity to help you resolve the issue if we knew about it before you had it repaired. If we had repaired the vehicle we could have managed the cost at smaller margins since you purchased it from us. Also,you had an opportunity at the time of sale to purchase an extended service agreement to protect against unforeseen repairs but unfortunately you declined.We will not be able to offer you a refund but we encourage you to contact us first if there are any other issues in the future.
  Attached you will find the signed Buyers Guide, the signed As-Is Acknowledgement form and the signed declination of mechanical breakdown coverage.
  
  Please let us know if you have any other questions!

  Very Respectfully,

   

  Mario Del Bosque

  General Manager

  Gillman Honda of San Antonio

  ************

   

   

• Initial Complaint

  11/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We bought a new 2020 Honda Pilot from Gillman Honda San Antonio on 15 Feb 2020 for just under $42,000, and it immediately started showing electrical issues within 10 miles of driving the vehicle off the lot. The sales department would net let us return the vehicle, and said it was not an option, but that they had confidence they could fix the problem and our new vehicle would function as intended. After taking our vehicle in for repairs 12 total times for electrical popping/static noises, and other electrical issues, we still have a car that's not fixed. We filed a lemon law complaint, but Honda blamed the electrical issues on our individual cell phones (and we couldn't prove to the judge that it wasn't our phones), so now we're stuck with a broken vehicle and no recourse. Gillman Honda of San Antonio is culpable for selling us a new car that was known to have issues, and falsely reporting to us that multiple Honda models are known for electrical problems prior to sale.

  Business response

  12/03/2021

  ******,
  
  Were sorry to learn of the issues youve been experiencing with the vehicle you purchased.
  
  It appears American Honda has reviewed your case and made a ruling based on the information presented during the arbitration process.
  
  Im assuming the dealer who has been servicing your vehicle is quite capable of addressing your concerns in a logical and professional manner. With that said, sometimes a fresh set of eyes may yield different results. Wed be happy to inspect the vehicle and apply our knowledge and best practices to, hopefully, resolve your concerns.
  
  Please let me know if youd like to have our service team inspect your vehicle and address your concerns.
  Respectfully,

  Mario Del Bosque

  General Manager

  ************

  Gillman Honda SA
  

  
  

  Customer response

  12/04/2021

  Complaint: 16164220
  
  I am rejecting this response: because you did not address my complaint as stated. I understand Honda Corporate blamed the electrical issues for our Honda Pilot on cell phone interference, and being unable to prove that it wasn't interference, our Leom Law case was dismissed.

   

  However, the basis of my claim against ******* Honda of San Antonio is that you knowingly we're selling defective vehicles, and failed to disclose those issues to consumers before they purchased a vehicle from your dealership. Additionally, your sales representatives misled consumers in believing that Apple CarPlay would work with modern iPhone models, which is categorically false, and in direct contradiction to the vehicle owners manual for the vehicles you sell.

  
  
  Regards,
  
  ***************************

  Business response

  12/09/2021

  ******************,
  Thank you for restating your complaint for clarity purposes,I did understand this was a narrative you were promoting within the body of your original grievance. However, I felt it was better to offer our assistance staying within the abilities of our purview.
  Gillman Honda is a private retailer selling goods and services in an agreement with ******** Honda Motors. The relationship we have is the same as most manufacturers have with their retailers. It is very uncommon that a retailer participates in the engineering aspect of this business model.
  I believe your characterization of our organization using deceptive trade practices and knowingly selling defective products is unwarranted.We sell the same vehicles as the other **** Honda dealers in *****************.Also, I dont believe its a rational expectation that a retailer list every potential letdown a product may have during the course of ownership, and that includes perceived pattern issues. There are many thousands of satisfied Honda Pilot owners in the ** and we have, in good conscious, sold many hundreds of these Award Winning and Market Dominating vehicles.
  With that said, we recognize that some vehicles experience challenges in the infotainment and personal device connectivity venue, as merging multiple technology platforms is a challenge all auto manufacturers and mobile device companies are currently experiencing. As a manufacturer representative serving our consumers, we try to extend our services to help our clients navigate through these challenges.
  As these issues arise there are often solutions that come through in time. We will keep you informed if there are any advancements in this area.
  Respectfully,
  Mario Del Bosque
  General Manager
  Gillman Honda SA

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