Business ProfileforClassic Home Dallas

In March 2022, we purchased window shutters from Classic Home Dallas (CHD). Once the shutters arrived about 2.5 months later, I was contacted by CHD to schedule an installation. On the day of the installation, 2 workers arrived and installed the shutters. The shutters seemingly looked fine until two weeks ago when one of them completely collapsed and fell off the window and came crashing to the ground. It is by the ***** of God that no one was sitting in the chair underneath the shutters. The collapse could have resulted in serious bodily injury. We immediately contacted CHD and spoke to ********* and sent her pictures of the collapsed shutters. After 2 weeks we finally got a response the manufacturers theory (with 0 basis) is that the shutters collapsed due to mold in the walls. First, the manufacturer has nothing to do with the shutter installation. This is 100% the responsibility of CHD. Second, the mold excuse is a baseless fabrication. There is absolutely no mold inside our home anywhere and this can easily be proven. In fact, ********* told us that in order to determine what really caused the shutters to collapse, they would need to send someone in person but CHD would also charge us $150! CHD has 0 concern that the people they sent to install the shutters did such a poor job that it caused an extremely dangerous situation in our home. First, the shutters in bedroom 2 (that collapsed) were held together by 3 thin nails on the bottom window sill, 5 thin nails on the left side of the wall, 4 thin nails on the right side and 2 thin nails at the top, all driven through drywall (except the window sill). Some nails appear much shorter than others and they likely did not contribute much in terms of hold and stability. There is absolutely no way that these little skinny nails placed randomly and varying in length were sufficient to properly support and secure the heavy shutters especially the 2 tiny nails placed closely together at the top and the 3 skinny nails on the window sill at the bottom that were placed on the right side only. The left side of the window sill had 0 nails and no support at the bottom. It is a miracle the shutters stayed up this long. When the shutters collapsed, they also damaged the wall. The shutters in bedroom 1 appear to be barely hanging on. The nails in bedroom 1 are much thicker than those in bedroom 2 and were driven through the shutters in such a sloppy way that they have caused cracks inside the shutters on both sides thus damaging the shutters. Also, there are nails missing on the right side and there is a huge gap in between the wall and the shutters on that same right side. The shutters in bedroom 1 are barely hanging on the wall and will need to be dealt with ASAP before they collapse next. The shutter installations cannot possible meet any industry standard for a proper installation. Was this work really performed by Master Certified technicians as CHD claims on their website? This was a poor quality installation performed by individuals who did not possess the necessary skills to complete the installation correctly. And as a result, the shutters in bedroom 2 collapsed and the shutters in bedroom 1 are damaged and barely hanging on.In a further effort to avoid responsibility, CHD now claims that they were somehow not the main party to this transaction and that its actually the manufacturer who sent the workers to install the shutters. This is either a complete lie or CHD misrepresented their installation services to us from the beginning and to the public as evidenced by CHD own statements on its own website regarding installation services. It clearly states that CHD is responsible for the installation and that is exactly what they represented to us and continue to represent to customers and the public in general on their website. In *****, like in most states, there are laws against deceptive and misleading business practices and consumers are protected by certain implied warranties that apply to goods and services. The installation of the shutters in both bedrooms was done in a shoddy and unworkmanlike manner. At this point, we want a refund and do not trust this company to do anything inside our home. Alternatively, we are fully prepared to take legal action to recover our losses including the full extent of damages available under the law for the blatant deception and misrepresentations by CHD.