Business ProfileforApex Protection Plan

** They don't even deserve a star at all** They are the worst ever. I bought 4 warranties including the ************* back in 2022. My car was totaled, and they ended up keeping my refund from my warranties that I paid for! They sent the my warranty refund to the finance company back on August 2. It is now the 19th and they still haven't paid off the remaining balance on the vehicle. On the paperwork they have strict instructions you have to follow to get your vehicle paid and they state they will process the claim within 5-7 business days. My accident was on 7/11. The insurance paid my vehicle on 7/27, they sent MY WARRANTY refund to the finance company on 8/2 and they still haven't paid the remaining balance. What was the point of having the warranties if they apply it to your balance. What if I wouldn't have purchased any warranties, would they have only paid a certain amount? I paid for the warranties and I paid them(GAP) to cover what the insurance doesn't cover on my vehicle, not so they keep the warranty refund and not finish paying off my vehicle. The payment is due again on the 27th of this month, I don't know if the finance company will receive the Apex payment before the due date, probably not. Worse mistake ever having to deal with them.