Business ProfileforGraduation Alliance, Inc.

Since December 2023 I have had the same issues with submitting assignments. It's usually the ones that need to be uploaded like PowerPoint presentations. I have been told that phones are NOT compatible however my phone seems to be the only device that works with their site! I screenshot or just plain take a picture of the errors that pop up saying unable to save please try again later or when it tells me that my documents cannot be uploaded! I have tried 4 different desktops, 2 laptops, 2 tablets, 5 phones and NONE make a difference! I even switched internet providers. My husband is a computer tech (with his masters) and even attempted to figure out what is causing the issue and he cane up with that it's on their end! I sent ALL PROOF to my academic advisor and technical support but they argue saying it's my fault. I have repeated the same classes and assignments a few times and I know the answers to each question by heart now. I was called today by some lady who was rude and admitted that she was being rude because when we were first talking, all of a sudden I sounded like a different person (I went from sitting and on speaker phone to standing and off of speaker phone!) I tried to explain that I have done everything that I can do and since no one can fix my issues then what's the point in retaking classes and redoing the same assignments a million times if it's pointless?! This place is a joke! My last academic coach was horrible, all she cared about was showing off her body online and pointing her finger at anyone or anything other than herself! I hope things get fixed!

Thank you for taking the time to share your experience. Were truly sorry to hear about the challenges youve encountered with submitting assignments, and we understand how frustrating technical difficulties can be, especially when you've tried multiple solutions. We're actively working with our IT team to investigate, as this type of issue hasn't been reported by other students, and our goal is to ensure all students have a seamless experience. We understand you've spoken with several team members and appreciate your patience. Our student services team will be reaching out to you. We are here to support you and are committed to helping you resolve these issues so you can focus on your academic journey. Thank you again for your feedback.