Business ProfileforAshley Furniture Homestores

Buyer beware! They received one star because you had to choose something. I purchased a warranty they talked me into because it would repair or replace for 5 years. 2 years into my warranty, I needed a repair. After spending mine came and looked and told me he needed to order parts. They would be delivered here and then I was to call them and they would come and fix my recliner. The parts never came and Im pretty sure it is because the chair isnt available anymore. So I was then told I would get a new chair and they would call me with a delivery day to swap the chairs out. I get a new one they would take away the broken one. After a few weeks of waiting, I called again. This time I was told I would be getting a gift card and I would need to just repurchase a new chair. After a few weeks of waiting. I contact them to be given the run around. Finally the warranty company tells me they cant and wont be fixing my chair because the man who came and inspected it to begin with told them it was broke because I abused the chair. Although he showed me the issue and told me he would get the parts to fix it. The issue was a bent frame. It broke because of horrible quality, not abuse. After contacting Ashley and being transferred for 2.5 hours they finally told me they couldnt help me because although the sell the insurance they have no say in what it covers. I asked if they backed their products and the things they sell and they said they do but they still couldnt help me. I was ripped off the cost of the warranty and Im stuck with a broken cheaply made piece of junk of a recliner.