Business ProfileforBold Moving and Storage

PAYMENTS MADE -05/15/2024 Check $2374.30 -05/07/2024 Credit Card $2035.12 We hired Bold moving and storage in May 2024 to facilitate a move from *****, ** to ***** with an undetermined time in storage. A room by room estimate was done and we were given a binding contract, with a price of $6783.75. We paid the deposit and scheduled the move on May 13th.Late, in the dark on the evening of the move, they announced they would need to make two trips to the Orland storage unit. The truck was loaded already when they informed me of this. The next day, after loading the remaining items, our estimate had almost doubled. Upon trying to schedule delivery, I had issues getting a date so I looked at my contract for recourse only to discover we were being charged $1500 per month for storage. This again is based on the new square footage, not the he contract. The contract states storage is based on weight, not square footage. I spoke to the owner but my concerns fell on deaf ears. I offered to pay the storage bill but expressed that we wanted to hire our own movers to get our belonging out of their facility asap. The owner told me there was no way I getting my stuff back until we paid the full bill and they would not allow anyone else to move our belongings to **************'s worth noting that at the beginning process, we wanted our belongings moved into a Tampa storage unit so we would have access to things while we looked for a home. We were told moving into their facility made more sense and that we could access the ******* unit whenever we needed. When I asked in mid July, I was told no. They are currently requesting more than $13,000K to deliver our furniture on top of the $4407.42 we've already paid. I emailed them on September 3rd requesting delivery which means we would owe no more than 3 months storage. Any assistance would be appreciated.