Business ProfileforUniversity Tire & Auto Center, Inc.

A total clown show! I hired University ************** Commercial Div, to install tires that I purchased from them, on my backhoe. They actually showed up on time with the tires I ordered! That's when everything went downhill. The tech could not remove the rear tires and kept blaming the weather (it was 50 degrees) that it was too cold. After several hours, he was able to install the front tires but the air compressor on his truck didn't work which resulted and in him calling for a boom equipped truck to help out. Truck shows up with the sales *** not an additional technician, and the technician spent the next 3 1/2 hours trying to rip the rear tires off the backhoe. Note that earlier in the day I suggested that the technician could use a grinder to cut the bead but he didn't have a grinder. Trying to pull the rear tires off with a boom, damaged the right rear rim and who knows what damage I'll find in the near future that's been done to the transaxle. Well, after several hours the technician literally ripped the rear tires off but then he couldn't get the rear tires inflated. The sales *** wanted to get home so at 5:30pm they decided to leave. Note that the backhoe had to be left out a mile from my home on the side of the road overnight. The technician and sales *** didn't seem to care. The next morning the technician shows up with tubes for the tires and after a while I have a backhoe with new tires, one damaged rim and who knows what damage has been done to the transaxle. Total clown show. I don't totally blame the technician, but why are service trucks being sent out without being operationally checked, why don't they have simple grinders, why don't they have a set of torches onboard to cut beads? Finally why don't they have tubes onboard just in case. Especially with the tires I purchased from them since they are a very common size. In the end they charged me $1050 in labor to install the tires and to damage my rim and who knows what else on the machine!