Business ProfileforThe Southern House, LLC

I was in Haley’s group for 2 years before I decided to order. I hadn’t seen one bad thing about her group when I ordered. I wasn’t in buyer beware groups to see the truth.I messaged an admin on 4/17 about assistance with ordering my first tumbler. I was so excited. I got help and everything seemed so good. I decided to order my tumbler on 4/19 and the tat was 8-12 weeks. My milk was delivered to Haley on 5/6. It was checked in by Haley on 5/16. When it was checked in, my started date was 7/25.Come 7/25, mine got pushed back a month. I only knew this because she posted in the group. Never communicated it directly to me.Come august, I got pushed back to 9/12. Come 9/12 I got pushed back and back to November. And supposedly started on 11/19. I kept asking Haley to see sneaks of it and her response was always you’ll see it tomorrow. I don’t think she really started when she was supposed to. I finally saw a sneak and she didn’t do it right. I sent an email to verify the information on it. I told her it was incorrect, and she asked if it was sent in an email, I responded yes, and you sent an email back. Since she put the wrong information on it, she had to take off what she put on and redo it. Whenever I would ask for an update, she said it was curing. I’m not a tumbler maker but I don’t think it needs to cure for 3 weeks. I finally got my tumbler, on 12/15. To say I’m disappointed is an understatement. It’s already dented. There are bubbles and it’s uneven. There is epoxy inside the tumbler and I am unable to use it. I have filed a dispute with my bank, and she denied it saying that I agreed to the terms and conditions. The terms and conditions were nullified when she went over the stated turnaround time.