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            Business ProfileMcDonough Toyota

            New Car Dealers
            BBB accredited business

            Contact Information

            918 Richmond Ave

            Staunton, VA 24401-4903

            Visit Website
            (540) 886-6201

            Business hours

            9:00 AM - 5:30 PM
            Business Hours
            9:00 AM - 5:30 PM
            9:00 AM - 5:30 PM
            9:00 AM - 5:30 PM
            9:00 AM - 5:30 PM
            9:00 AM - 5:30 PM
            9:00 AM - 5:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/3/2023

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers the sale of new & used vehicles and automotive parts & service.

            Business Details

            Location of This Business
            918 Richmond Ave, Staunton, VA 24401-4903
            BBB File Opened:
            6/4/1999
            Years in Business:
            49
            Business Started:
            3/27/1975
            Business Incorporated:
            11/10/1975
            Accredited Since:
            1/3/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • McDonough, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:30 PM
            T:
            9:00 AM - 5:30 PM
            W:
            9:00 AM - 5:30 PM
            Th:
            9:00 AM - 5:30 PM
            F:
            9:00 AM - 5:30 PM
            Sa:
            9:00 AM - 5:00 PM
            Su:
            Closed
            Business Management
            • Mr. Steven McDonough, President
            • Ms. Nivia Fonte, Manager
            Contact Information

            Principal

            • Mr. Steven McDonough, President

            Customer Contact

            • Mr. Steven McDonough, President
            • Ms. Nivia Fonte, Manager
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/30/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            McDonough Toyota is advertising the following vehicle: 2024 Toyota 4Runner Limited VIN. ***************** as part of their available inventory. and was physically on the dealers lot on Thursday May 23rd. We made a cash offer via the Internet on the 25th, and scheduled a test drive for the 31st. On 29 May, the dealer informed us that the vehicles is not for sale, was never for sale, as it was sold before it even arrived. The dealer also informed us that "First we cannot keep our inventory from displaying on our website. Secondly, if we could remove them people would think we don't have any vehicles and would not contact us." This has also happened at several other dealerships. This appears to be a classic case of "bait and switch".
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rocky F

            06/04/2024

            My wife and I bought a vehicle from this dealership. A couple years later when we wanted to trade in our vehicle, we found out that our vehicle has a recall that Toyota has no clue how to fix and cant give a time of when they will have a remedy for the issue. I called McDonough about this issue due to us not being able to trade or sale our vehicle for a reasonable price and was basically told well too bad. I buy a vehicle every year and most dealerships are more than willing to help you out with a bad purchase from their lot. McDonough however couldn’t care less and said, “well if we had your van we would have the same issue”. I guess the GM doesn’t know the difference between dealership expectations and customer expectations. I highly recommend not buying from McDonough Toyota. Even as we bought a very expensive 7 year, 100K bumper to bumper + electronic warranty from McDonough, it does no good and is a huge waste of money if McDonough refuses to work with you on a dud they sold you and cannot fix your vehicle.

            McDonough Toyota Response

            06/06/2024

            Mr. ******, During the mask mandate in 2020, we offered masks to all our customers. You refused the mask; therefore, we delivered your vehicle outside the dealership. We sold you a new vehicle 12/28/2020 the interim recall was released 12/20/2023. Even with the recall and an accident reported on your Carfax you were offered KBB good condition price for the vehicle and you refused it. There is no remedy for the recall as of this date. Our understanding from Toyota is the vehicles that are registered in Georgia will start receiving remedy notifications 12/2024. Please understand that this is a factory recall, McDonough Toyota is not at fault, and has no control over the recall.

            Local BBB

            BBB Serving Western Virginia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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