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            Business ProfileGriot's Garage Inc

            Retail Stores

            Contact Information

            3333 S 38th St

            Tacoma, WA 98409-5641

            Visit Website
            (253) 474-0178

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3333 S 38th St, Tacoma, WA 98409-5641
            BBB File Opened:
            2/1/1995
            Years in Business:
            29
            Business Started:
            2/1/1995
            Business Started Locally:
            2/1/1995
            Business Incorporated:
            2/22/1994
            Type of Entity:
            Corporation
            Business Management
            • Mr. Chad Nestor, VP of Operations
            • Burton Wold, Principal
            • Richard Griot, Principal
            • Angelo Ianello, Principal
            • Bryan Bradlyn, Principal
            Contact Information

            Principal

            • Mr. Chad Nestor, VP of Operations
            • Burton Wold, Principal
            • Richard Griot, Principal
            • Angelo Ianello, Principal
            • Bryan Bradlyn, Principal

            Customer Contact

            • Mr. Chad Nestor, VP of Operations
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/16/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            6 random orbital polisher purchased June 3, 2016. Paid approximately $119. Business committed to lifetime guarantee. Product is defective. They have not honored the lifetime guarantee. Called them with questions about returning. They told me to fill out return form on website and return with polisher, and it would be replaced. Polisher was returned to business on July 10, 2022 with return form printed from their website. They called me on July 14, 2022 and said they want me to pay $50 to get a replacement, and they would not repair it. Business phone number is ************.
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Lou L

            10/04/2023

            I purchased Griot's Compact Sit-On Creeper II, part number *****, to work on my car. I found that if I didn't sit squarely on the seat, the seat would flip off of the creeper and throw me on the ground. I have a very bad back and I don't need to fall backward. This happened several times before I called Griot and asked for a refund. I might add that there are quite a number of complaints on their web site about the same problem.They told me that I was past the return date but would send me a return label, and refund my $129.99. I returned the creeper on July 29. On August 31 I called to inquire if they had received the return. They said that they had it and would be sending me a check for the purchase price. On September 29, after not receiving a check from Griot, I called again. After being on the phone with a representative for a long time, he said that they would send the check right away. It is now mid-October and I have still not received the check. This company lies to its customers and I won't do business with they again.

            Local BBB

            BBB Great West + Pacific

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